SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Virtual Customer Service Representative

Date Posted: 01/05/2021

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Job Description

Work with us and you'll enjoy:

* Full-Time Schedule (40 hours/week) or Part-Time Schedule (less than 35 hours/week)
* Starting Base Pay $12.00/hour
* Pay Increase after 60 Days to $13.50/hour
* Pay Increase to $15.00/hour after 6 months in production
* Performance bonus (Earn $1.00/hour + in addition to base pay)
* Full benefits package including medical, dental, vision, life insurance, and company-matched 401(k)
* 100% Paid Training
* Tuition reimbursement program

At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Customer Service Representative to answer questions, process transactions, and assist customers by phone at the Sumter, SC location! You'll shine in this role if you have strong listening skills and enjoy a challenging, fast-paced environment.

In this time of uncertainty, the SYKES Job Squad is using video interviewing tools to continue to grow our team, while keeping your health and safety top-of-mind.? Apply now and you can interview virtually, from the safety and comfort of your own home!

* This is a fully virtual position*


Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

Apply with us, if you possess:

* A high school diploma or GED and are at least 18 years old
* Ability to type 25 wpm
* Strong communications skills (both written & verbal)
* Computer skills
* Previous experience in a customer service role (preferred, but not required)

Desired qualifications, skills and experience

You will be provided with the necessary equipment to work virtually:

* Chromebook, Monitor, Keyboard, Mouse

You must:

* Must have a reliable internet connection and pass an internet speed test
* Must have a cell phone or landline and compatible headphones/headset to use with cellphone or landline

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!