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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service Agent-Bilingual

Date Posted: 12/17/2020

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Job Description



Customer Service Agent Bilingual

At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Bilingual Customer Service Associate, representing a diverse group of clients at our Deland, FL location! You'll shine in this role if you have a passion for solving problems, answering questions, and helping people find what they need.

Our clients are leaders in technology, finance, communications, health care, travel and retail. Serving clients in diverse fields, our customer care professionals learn about, and then solve problems, in some of the most exciting and growing industries in today's economy.

During this time of the COVID-19 pandemic, the SYKES Job Squad is using video interviewing tools to continue to grow our team while keeping your health and safety top-of-mind. Apply now and you can interview in a 100% virtual environment from the safety and comfort of you own home! We will also set you up to work from home remotely, until we can safely return to the office.

About SYKES

Work with us and you'll enjoy:

* Full-Time Schedule (40 hours/week)
* $12.00 hour
* 100% Paid Training
* Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan
* Paid time off
* 100% free college tuition program through Ashford University (online) after just one year of employment!

You probably have friends or family who might also be interested, so please feel free to send them the link to this job opportunity!

SYKES Deland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem, or find a solution, we create a meaningful connection and find job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Deland!

EEO statement

EOE/Veteran/Disabled

Required qualifications, skills and experience

Apply with us if you possess:

Language/Communication

* Fluency and comprehension in the language requirements for the specific point of sale (spoken and written), as verified by bilingual assessment
* Verbal communication skills: strong spoken grammar; able to ask appropriate questions and demonstrate empathy in tone; can communicate with appropriate sense of urgency
* Listening skills: active listening; able to appreciate the context of the customer's experience
* Written skills: excellent grammar, spelling, sentence structure, and attention to detail
* Spanish/English speaking is a requirement

Technical Skills:

* 35 WPM typing speed
* Strong knowledge of US and world geography
* ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc.
* Proficiency in a multi-system environment
* Basic internet and web-based application skills
* Strong communication skills (written and verbal)

Experience, Education, and Certification:

* High school degree or equivalent (required)
* College degree (preferred)
* Minimum 1 year of call center or customer service experience, verifiable through reference checks and interview

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!