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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Outbound Customer Service Collections Agent

Date Posted: 09/19/2020

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Job Description



At SYKES, we help people one caring interaction at a time - that includes you! Join us as an Outbound Customer Service Collections Agent supporting one of our largest financial service clients at the Fayetteville site! You'll shine in this role if you enjoy assisting customers by phone and love the challenge of meeting monthly goals. You'll make outbound customer calls assessing customer needs and providing sound solutions. You will recommend payment plans, troubleshoot service issues and report escalated issues, when necessary. Comfortable empathizing and remaining patient with difficult callers.

During this time of the COVID-19 pandemic, the SYKES Fayetteville Recruiting Team is using video interviewing tools to continue to grow our team, while keeping your health and safety top-of-mind. Apply now to schedule your Virtual interview.

Work with us and you'll enjoy:

* Full-Time Schedule (40 hours/week)
* 100% Paid Training
* Full benefits package including medical, dental, vision, life insurance and company matched 401(k)
* Generous paid time off
* Tuition reimbursement program

About SYKES

Every time a SYKES customer service representative takes or makes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

* A high school diploma or GED and are at least 18 years old
* At least 6 months to 1 year of previous consistent sales experience
* Strong communications skills (both written & verbal)

Desired qualifications, skills and experience

* Outbound cold calling experience (up to 100+ outbound calls per day)
* D2D sales
* Customer service
* Soft sales

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!