SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service Representative - Lakeland, FL

Date Posted: 12/17/2020

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Job Description

At SYKES, we help people one caring interaction at a time - that includes you! Join us at our Lakeland location. You will shine with us as a Customer Service Representative.

In this time of uncertainty, the SYKES Job Squad is using video interviewing tools to continue to grow our team, while keeping your health and safety top-of-mind.? Apply now and you can interview virtually, from the safety and comfort of your own home! We'll also be flexible with your start date.


* Answer inbound customer/client sales requests, Technical inquiries concerning services, products, billing, equipment, claims, and report problem areas
* Be confident in selling products
* May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
* Responsible for improving customer retention through programs and exemplary service provided to the customer
* Utilizes mechanized systems to initiate and complete service orders and handle customer requests
* Continually maintain working knowledge of all client products, services and promotions
* Make recommendations according to customer's needs on features, accessories, upgrades and options
* Utilize operational systems to process purchases of products and services
* It is important to note most schedules require afternoon/evening hours and one or both weekend

All of our unique opportunities offer:

* Full-Time Schedule (40 hours/week)
* $12.00 hour + bonus opportunity
* 100% Paid Training
* Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan
* Paid time off
* Tuition Reimbursement after just one year of employment


SYKES Lakeland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Lakeland!

EEO statement


Required qualifications, skills and experience

Apply with us, if you:

* Have a high school diploma or GED
* Are at least 18 years of age or older

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!