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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service Representative

Date Posted: 03/17/2021

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Job Description



At SYKES, we help people one caring interaction at a time - that includes you! Join us at our Lakeland location. You will shine with us as a Customer Service Representative.

Work with us and you'll enjoy:



  • • Full-Time Schedule (40 hours/week)


  • • 100% Paid Training


  • • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan


  • • Paid time off


  • • Tuition Reimbursement after just one year of employment
  • $500 new hire bonus after 60 days of employment
• Sykes Lakeland II can recall any agent back to site, at any time due to adherence/ performance related issues or at the client request.

• If an employee is asked to return to on-site work, it will be their responsibility to return all equipment. Employees will need to report to the site at the beginning of their next shift and follow the equipment return process at reception

Required qualifications, skills and experience

Apply with us if you possess:

• Have a high school diploma or GED

• Are at least 18 years of age or older

About SYKES

SYKES Lakeland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Lakeland!

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EOE/Veteran/Disabled

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!