SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Director of HR Project Management -HCM - Remote/Virtual

Date Posted: 09/19/2020

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Job Description

At SYKES, we help people once caring interaction at a time, and that starts with YOU! People are at the center of everything we do, and the Sr. Manager Global HR Project Management will serve in a key capacity as we begin our HR systems and organizational transformation journey to include new core HR systems and ancillary best-in-class HR systems. Working virtually, this role will be responsible for the overall direction, coordination, control and implementation of complex HR systems projects under the direction of the global HR PMO.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

EOE / Veteran / Disabled

Required qualifications, skills and experience

What you'll do:

* Manage one or more full life-cycle HRIS and/or HR projects including timelines and project plans detailing the implementation process focusing on complex, cross-functional as well as small Global HR projects. Develops HR implementation plans in accordance with established project management methodologies, which are well-structured from a process, communications and change management perspective.
* Partners closely with HR leaders, Finance, Operations, and other SYKES functional leaders to analyze and evaluate project
* Identifies pitfalls and potential points of challenge or change aversion. Develops counter strategies to mitigate or minimize potential issues..
* Responsible for planning, budget estimation, risk management, project control and visibility using team and project management tools to ensure objectives/deliverables are met on-time and within budget

Desired qualifications, skills and experience

What you'll need:


Bachelor's degree in Human Resources or related field required, advanced degree preferred. Twelve plus years of formal project management experience; or equivalent combination of education and experience required. Experience in all functional areas of HR is highly desired.


* Proven success managing global HR and HRIS projects delivering on-time in budget.
* Ability to build collaborative relationships with Leadership and to influence others.
* Excellent general knowledge of HR subject matter to understand the topics, raise issues and remove obstacles.
* Strong verbal, written and interpersonal communication skills - experience preparing and delivering management presentations and reports.
* Ability to speak effectively before senior leadership, and employees of the organization.
* Ability to manage change and priorities and coordinate/realign project resources as necessary.
* Detail oriented with excellent analytical, planning, and organizational skills.
* Proficiency with Microsoft Office Suite (Word, Excel, Visio, Project) and SharePoint.

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