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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service Agent

Date Posted: 10/17/2020

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Job Description



At SYKES, we help people one caring interaction at a time - that includes you! You'll shine in this role utilizing people skills to assist customers. Best of all, you'll work in a fun team environment!

The Position:

Assist customers with inbound tech & customer service tasks over the phone and/or via chat. Begin your career with us in the Customer Service role that will advance you into a Technical Support position. You must be located in the Utah County area. This position is work from home for training, and then may be on site after. On site options available for training, if needed.

Work with us and you'll enjoy:

* Full or Part Time Schedules
* $13/hour + $.50 raise after 6 months
* 100% Paid Training
* Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan
* Paid time off
* Tuition reimbursement, up to $5,250 annually

Required Qualifications, Skills and Experience:

* A high school diploma or GED
* Are at least 18 years old
* General computer skills
* Excellent communication skills
* Customer support experience (preferred)

About SYKES

Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

Apply with us if you possess:

* A high school diploma or GED and are at least 18 years old
* General computer skills
* Excellent communication skills
* Customer support experience (preferred)

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!