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Sr. Project Manager - Global HR

Date Posted: 09/19/2020

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Job Description

At SYKES, we help people once caring for interaction at a time, and that starts with YOU! People are at the center of everything we do, and the Sr. Project Manager Global HR. This position is responsible for full-cycle project management of HR initiatives ranging from global to site level. Projects and initiatives focus on standardization, cost efficiency, profitability, competitiveness, and increased customer satisfaction, and will be delivered in compliance with SYKES methodology and measuring performance. This position is also responsible for the development of systems, processes and procedures improvement, mergers and acquisitions, and the implementation of new business entities or lines of business.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

EOE / Veteran / Disabled

Required qualifications, skills and experience

What you'll do:

* Oversee the full-cycle implementation of Global HR projects and initiatives, from simple to complex in size and scope, from local to global in geographic scope, ranging in project delivery in all aspects of HR Transformation.
* Develop a methodology for proposals/RFPs requests for third-party partners outlining roles and responsibilities, requirement templates, financial analysis, etc. Champion the project request intake process, assessing the size and complexity of the requested project.
* Facilitate the definition of project scope and deliverables.
* Determine project roles of team members, to include all necessary workstreams, based on project requirements, timeframes, and budget.
* Develop project documentation, based on assessed project complexity, to include full-scale project plans and contingency/corrective action plans to ensure the delivery of results.
* Monitor the activities and responsibilities of the project team by using appropriate project management tools.
* Assess and report progress through regular dashboard updates as well as meetings to all stakeholders.
* Develop and manage project budgets.
* Drive global stakeholder engagement, leadership alignment, impact analysis, learning/training, change communications, organizational readiness, deployment, and adoption measurement.
* Conduct thorough methodological investigations to identify key stakeholders impacted by the change and determine the appropriate timing of that change.
* Conduct environment scans to identify potential challenges for stakeholders, such as skills gaps, doubts, and uncertainties, to foster a positive acceptance of the change.
* Tailor and implement change management plans (training and orientation) to accommodate the needs of the different stakeholder groups impacted.
* Serve as a project "consultant" to HR PMO tools and processes, providing guidance and training to project managers in the business.
* May perform other additional duties and responsibilities as assigned.

Desired qualifications, skills and experience


* Bachelors degree and six (6) + years experience in project Management experience requires, or equivalent combination of education and experience required.
* Human resources experience and familiarity with shared Services model preferred
* PMP, HRPM, PHR/SPHR Preferred


* Proven record in successfully delivering cross-functional projects
* Demonstrated ability to plan and deliver effective change management
* Work experience within the operations of a call center is desired
* Global travel up to 10%

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