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Sr Director of Global IT Compliance

Date Posted: 09/19/2020

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Job Description

At SYKES, we help people one caring interaction at a time, and that starts with YOU! People are at the center of everything we do.

The Sr Director of Global IT Compliance is responsible for developing, managing and delivering a global IT compliance program including IT SOX, HIPAA, SOC, PCI, SSAE 16, and ISO regulatory compliance. Additionally, the position provides direction for remediation, IT monitoring program and IT asset management and compliance. This position interfaces directly with external audit firms, senior SYKES executives, the SYKES Audit Committee, and business unit leaders worldwide.

What you'll do:

* Adheres to SYKES policies on ethics and integrity.

* Direct and manage the activities of internal resources assigned to execute IT audits.

* Evaluate internal controls, business processes and physical environments using sound audit practices, skills and techniques to ensure areas of material risk are provided appropriate levels of audit coverage and remediation.

* Position the company for successful third-party compliance audits and recommend program designs to enhance compliance efficiencies while reducing the costs of IT compliance.

* Develop and maintain of a global regulatory engagement framework including policies, procedures and protocols.

* Serve as key liaison with external audit firms to ensure adherence to generally accepted audit standards and methodologies relative to all regulatory frameworks in scope for SYKES IT and industry standard risk management initiatives.

* Develop and present audit findings with remediation recommendations to senior executive management and the SYKES Audit Committee.

* Act as a SME to regional IT leadership with advice and counsel regarding compliance-related activities and supporting recommendations.

* Identify and acquire interim assistance from internal resources that may be required to evaluate specialized or unique technology applications (e.g., new system implementations or application changes).

* Oversee the IT monitoring program with a focus on Sarbanes-Oxley/GCC compliance as well as other areas of IT and risk management compliance; review documentation in accordance with Sarbanes-Oxley requirements related to internal controls and audit reporting.

* Drive global operational control processes to reduce opportunities for exceptions or deficiencies.

* Support the senior executive leadership as required for global IT compliance and risk management related initiatives.

* Identify software compliance gaps and report remediation plans to senior executive leadership on a quarterly basis.

* May perform other additional duties and responsibilities as assigned.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

What you'll need:


Bachelor's degree and ten (10) plus years of management experience in a similar global/cross-functional role required, experience with compliance and regulatory control frameworks strongly preferred; or any equivalent combination of related training/education and experience required.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Must possess strong interpersonal skills with a proven ability to influence others and lead teams

* Ability to identify dependencies and leverage multiple sources of information simultaneously

* Strong reputation for integrity and ability to balance business partnerships with the need to exercise independent judgment and raise issues in a timely and constructive manner

* Ability to credibly challenge solutions and ensure timely escalation of issues and concerns as and when appropriate

* Experience interacting with senior executives is required

* Excellent understanding of Sarbanes-Oxley/IT-GCC is required

* Knowledge of CoBIT, SSAE-16, PCI, ISO, SOC, HIPAA and other audit frameworks is required

* Knowledge of Microsoft software products and license models is required

* Understanding of fundamental IT network infrastructures

* High level of proficiency in problem solving, creativity, independent thought, and sound judgment

* Effective oral and written communication skills

* International travel is required at approximately 30%


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

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