SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Site Director

Date Posted: 10/17/2020

Job Snapshot

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Job Description

SYKES is helping people one caring interaction at a time. The Site Director will be the leader in the location to help ensure that our center is providing exceptional service and driving operational excellence.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

What you will do:

* Serve as a top leader in the Sykes organization
* Work with your team on meeting KPI and driving success in the organization
* Mentor and Develop team
* Responsible for budget and forecasting
* Build and maintain client relationships to delivery exceptional metrics and outcomes
* Collaborate with HR, Talent Acquisition on staffing models
* Develop and foster community relations

Desired qualifications, skills and experience

Qualifications, Skills, and Experience

* Bachelor Degree preferred
* 7 + years of Call center environment
* 5+ years in a Leadership role
* Strong Mentoring skills
* Ability to foster and develop both internal and external relationships

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