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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service and Sales Representative – Telecommunications

Date Posted: 10/17/2020

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Job Description



At SYKES, we help people one caring interaction at a time - that includes you! Join us as an Inbound Customer Service and Sales Representative supporting one of our largest Telecommunications clients! You'll shine in this role if you enjoy assisting customers by phone and love the challenge of meeting monthly sales goals. You'll answer inbound customer calls concerning service and equipment and will recommend products and solutions to customers.

This is an onsite position in our Fayetteville, NC Call Center.

This position requires you pass an internet speed test, in case of bad weather and you need to work from home.

To test your home internet services you will need the below during the interview phase:

High Speed Wired Internet

Ethernet Cord

Home Computer needed for required internet speed testing.

Testing computer needs to have Windows or Mac to test speed.

Work with us and you'll enjoy:

* Full-time schedule (40 hours/week) $12.00/hr for 12 weeks and then $13.00/hr
* 100% paid training
* Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan
* Generous Paid time off
* Tuition reimbursement program & more!

About SYKES

SYKES Fayetteville is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Fayetteville!

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

Apply with us, if you possess:

* Required: High School Diploma or GED - must be able to provide proof of education, are at least 18 years old, can pass a Background check
* Required: 2 years' experience working in Customer Service
* Strong problem-solving skills
* Must be able to work a flexible schedule, including days, evening and weekends
* Previous Sales experience a plus, but not required
* Passion for helping people
* Excellent communication skills (both written and verbal)
* Previous call center experience a plus, but not required

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!