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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service and Sales Representative - Telecommunications

Date Posted: 10/08/2020

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Job Description



At SYKES, we help people one caring interaction at a time - that includes you! Join us as an Inbound Customer Service and Sales Representative supporting one of our largest Telecommunications clients! You'll shine in this role if you enjoy assisting customers and love the challenge of meeting monthly sales goals. You'll answer inbound customer calls concerning service and equipment and will recommend products and solutions to assist! For this role, you'll attend in-person training for 8 weeks at our Fayetteville location, then transition to a home-based position.

To apply, you'll need:

High speed, wired internet

Ethernet Cord

Home Computer with Windows or Mac installed to test internet speed (during the interview process) Note: Work computer will be provided, once hired.

Work with us and you'll enjoy:

• Full-Time Schedule (40 hours/week)

• $12/hour for 12 weeks, then $13/hour

• 100% Paid Training

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

• Paid Time Off

• 100% free college tuition program through Ashford University (online) after just one year of employment!

Required qualifications, skills and experience

Apply with us, if you possess:

• A high school diploma or GED and are at least 18 years old

• 2 years of prior Customer Service experience

• Excellent communication skills, both written & verbal

• General PC knowledge, including experience working with Microsoft Office

• Ability to pass a background check

• Ability to work a flexible schedule including days, nights and weekend

About SYKES

About SYKES Fayetteville

Location: Remote (after 8-week training at the Fayetteville site)

SYKES Fayetteville is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfilment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Fayetteville!

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EOE/Veteran/Disabled

Start Your SYKES Journey Today

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