SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service Agent

Date Posted: 12/17/2020

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Job Description

Outreach Support Services Representatives who are knowledgeable, responsive and committed to educate and explain the use and benefits of the use of the complementary app called NAVICA with BinaxNOW COVID-19 Antigen testing, which enables patients to receive test results in a matter of minutes

RESPONSIBILITIES Demonstrated outstanding service orientation with clear verbal and written communications Understanding of the product and able to document all customer interactions, directing questions appropriately to other departments where required. Flexibility to operate within several systems platforms. including customer relationship management, telephony, e-mail and other platforms as trained. Ability to multitask, and follow-up on tasks assigned in a timely manner. Foster a client service culture that strives for 100% customer satisfaction Ability to educate customers on software solutions, articulating benefits to customers in different segments/use cases Capture insights from customer interactions and funnel to Abbott Sales & Marketing counterparts Ability to direct customer to training tools & resources to address questions and support execution of onboarding process

During this time of the COVID-19 pandemic, the SYKES Job Squad is using video interviewing tools to continue to grow our team while keeping your health and safety top-of-mind. Apply now and you can interview in a 100% virtual environment from the safety and comfort of your own home!


Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

BASIC QUALIFICATIONS (What You Will Need) High School degree Experience with Customer Service or Inside Sales preferably in healthcare, technology, or related field Strong communications skills - ability to concisely and clearly explain product testing solution and app features and benefits Ability to provide 40 hours coverage during normal business hours (8am to 8pm EST Monday to Friday) Initiative and attention to detail; willingness to learn and flexibility to adapt to procedural changes as required.

Desired qualifications, skills and experience

PREFERRED QUALIFICATIONS Associates or Bachelors degree preferred Experience in basic level 1 support of software solutions preferred Interpersonal, listening and communications skills Positive, helpful and empathetic attitude Punctuality and attendance

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