SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Cloud Engineer - Security (virtual/remote)

Date Posted: 10/17/2020

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Job Description

General Purpose:

This position is responsible for supporting the implementation of security controls, automation/orchestration of administrative tasks, and enforcement of governance policies in our multi-cloud environments. Focused on development efforts that enable a self-service governance framework, reduce risk for the company, improve accountability, security, scalability, and increases business agility. This position is key to the success of the organization and will require knowledge and experience across multiple areas of expertise.

Essential Duties and Responsibilities:

* Adheres to SYKES policies on ethics and integrity
* Implement CCoE governance objectives in a consistent, repeatable, and automated way across multiple CSP's with an emphasis on AWS and Azure.
* Build effective monitoring, logging, and auditing of IaaS/PaaS cloud environments to ensure a secure and compliant infrastructure.

* Implement key performance indicators and capacity planning metrics defined by CCoE to ensure cost savings opportunities in CSP's are realized.

* Work with key stakeholders from the organization to provide solutions that meet governance requirements while minimizing risk to security, or impact to development activities.

* Collaborate with team members to accomplish goals by actively participating in the sprint cycle, code reviews, and in helping to build a learning organization.

* Develop Engineering Designs as per the SYKES Engineering Design process for productions implementations.

* Develop & implement standard templates for typical cloud-based resource deployments. This will be accomplished using Azure DevOps, Kubernetes/Docker, Terraform, and others.

* Collaborate with Enterprise Security to help plan and carry out SYKES security strategy. Partnership includes, but not limited to; threat detection, incident response, Security tool evaluations/recommendations and reporting.

* Support business direction towards digital transformation, CI/CD pipelines and IaC.

* Develop/Implement programmatical controls in relation to security recommendations on current and future AWS/Azure platforms. Controls should be developed in such a way as to be repeatable and consistent using automated methods.

* Work collaboratively with other departments to elevate our posture to cloud services thru improved security, and best practices.

* Identify security opportunities and assist in defining the strategies for IAM/RBAC, key management and data encryption.

* Stay abreast of the latest industry best practices and be proactive with TAM engagements around cloud deployment needs and security.

* Adhere to company policies & standards and ensure that all internal IT processes are followed.

* Create and maintain infrastructure documentation.

* May perform other additional duties and responsibilities as assigned


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience


Bachelor's degree and five (5) plus years' enterprise IT operations experience, three (3) of which working in and supporting AWS/Azure environments required; or equivalent combination of education and experience required. AWS/Azure certifications preferred.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Expertise using common languages (e.g., PowerShell, JSON, YAML, TerraForm, Python, Ruby) with demonstrated experience focused on cloud automation.
* Proven ability in developing solutions on public and/or private cloud platforms with an emphasis towards governance, security and solutions.
* Advanced knowledge with the configuration/support of AWS Control Tower and Azure Policy/Cost Analysis tools.
* Advanced knowledge of configuration and best practices around Cloud Resources to include IaaS, PaaS, VPC/VNET, Security Groups/NSG, IAM, Key Management, Storage, Lamda, Lex, Kinesis, Dynamo DB, etc.
* Advanced understanding of supporting and troubleshooting application level systems, communications and performance issue in cloud in a multi-tiered architecture.
* Advanced with automation/orchestration tools (e.g., Ansible, Chef, Terraform).
* Intermediate knowledge of cloud-native architectures and design principles for scalability, performance and reliability.
* Experience working within a Dev Ops framework using CI/CD and/or Agile.
* Experience with source code repositories (e.g., Azure DevOps or Visual Studio) and CI/CD toolsets.
* Experience working with cloud native monitoring tools.
* Experience working with SAML 2.0 or higher with integration with third-party products.
* Practical understanding of ITIL V2/V3, Agile and Cloud Governance practices.
* Familiarity working with and supporting AWS Connect.
* Familiarity with containerization technologies (e.g., Docker, Kubernetes).
* Familiarity with regulatory controls related to PCI/DSS, or HIPAA is a plus.
* Familiarity with SAN (Storage Area Network) infrastructure and support is a plus.
* Ability to work independently.
* Proficient in MS Office Tools, specifically MS Excel, Word and Visio.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

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