SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Cloud Engineer - Security (virtual/remote)

Date Posted: 02/24/2021

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Job Description

This position is responsible for supporting the implementation of security controls, automation/orchestration of administrative tasks, and enforcement of governance policies in our multi-cloud environments. The work will focus on development efforts that enable a self-service governance framework, reduce risk for the company, improve accountability, security, scalability, and increases business agility. This is a role that is key to the success of the organization and will require knowledge and experience across multiple areas of expertise.

Essential Duties and Responsibilities

* Implement CCoE governance objectives in a consistent, repeatable, and automated way across multiple CSP's with an emphasis on AWS and Azure

* Build effective monitoring, logging, and auditing of IaaS/PaaS cloud environments to ensure a secure and compliant infrastructure

* Implement key performance indicators and capacity planning metrics defined by CCoE to ensure cost savings opportunities in CSP's are realized

* Work with key partners from the organization to provide solutions that meet governance requirements while minimizing risk to security or impact to development activities

* Collaborate with team members to accomplish goals by actively participating in the sprint cycle, code reviews, and in helping to build a learning organization

* Develop Engineering Designs as per the SYKES Engineering Design process for productions implementations

* Develop and implement standard templates for typical cloud-based resource deployments. This will be accomplished using Azure DevOps, Kubernetes/Docker, Terraform, and others.

* Collaborate with Enterprise Security to help plan and carry out SYKES security strategy. Collaborative efforts include threat detection, incident response, Security tool evaluations/recommendations, and reporting.

* Support business direction towards digital transformation, CI/CD pipelines, and IaC

* Develop/Implement programmatical controls in relation to security recommendations on current and future AWS/Azure platforms. Controls should be developed in such a way as to be repeatable and consistent using automated methods.

* Work collaboratively with other departments to elevate our posture to cloud services thru improved security, and standard methodologies

* Identify security opportunities and assist in defining the strategies for IAM/RBAC, key management, and data encryption

* Stay abreast of the latest industry-standard methodologies and be proactive with TAM engagements around cloud deployment needs and security

* Enforce company policies & standards and ensure that all internal IT processes are followed

* Build and maintain infrastructure documentation

Required qualifications, skills and experience


* BA/BS degree

* 5+ years proven experience in enterprise IT operations; three of which working in and supporting AWS/Azure environments; AWS/AZure certification preferred

* Expertise using common languages (e.g., PowerShell, JSON, YAML, TerraForm, Python, Ruby) with demonstrated experience focused on cloud automation

* Proven track record in developing solutions on public and/or private cloud platforms with an emphasis on governance, security, and solutions

* Advanced knowledge with the configuration/support of AWS Control Tower and Azure Policy/Cost Analysis tools

* Advanced knowledge of configuration and standard methodologies around Cloud Resources to include IaaS, PaaS, VPC/VNET, Security Groups/NSG, IAM, Key Management, Storage, Lamda, Lex, Kinesis, Dynamo DB, etc.

* Advanced understanding of supporting and fixing application-level systems, communications, and performance issues in cloud in a multi-tiered architecture

* Advanced with automation/orchestration tools (e.g., Ansible, Chef, Terraform)

* Intermediate knowledge of cloud-native architectures and design principles for scalability, performance, and reliability

* Experience working within a Dev Ops framework using CI/CD and/or Agile

* Experience with source code repositories (e.g., Azure DevOps or Visual Studio) and CI/CD toolsets

* Experience with cloud-native monitoring tools

* Experience working with SAML 2.0 or higher with third-party product integration

* Practical understanding of ITIL V2/V3, Agile, and Cloud Governance practices

* Familiarity working with and supporting AWS Connect

* Familiarity with containerization technologies (e.g., Docker, Kubernetes)

* Familiarity with regulatory controls related to PCI/DSS, or HIPAA is a plus

* Familiarity with SAN (Storage Area Network) infrastructure and support is a plus

* Proficient in MS Office Tools, specifically MS Excel, Word, and Visio


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


SYKES Enterprises helps many of the world's leading brands to find, attract, and acquire customers, while also growing their lifetime value by delivering superior service offering solutions that result in better customer experiences and outcomes. With a full complement of lifecycle services -- including digital marketing, sales expertise, customer service, technical support, and much more -- we are uniquely positioned to offer support and expertise at every step of the customer journey.

Our multifaceted IT teams command an exciting array of cloud, web, and mobile-based solutions that connect workforces and clients all across the globe. Many major companies rely on our information security, network administration, and software development abilities to help them stay at the forefront of their respective industries. Joining SYKES means working with passionate, driven, and friendly people, while doing meaningful work in a fast-paced industry where innovation and agility illuminate the path to growth and success.


When you become part of the SYKES family, you'll be surrounded by some of the most caring, respectful, and welcoming people you'll ever meet. You'll also get more than just a paycheck, some of the other perks and benefits include:

? Health, vision, and dental insurance

? Pharmacy and prescription savings program

? Life insurance

? Company match on 401k

? Competitive paid time off structure

? Tuition assistance program

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Hiring Group

Corporate Non-Agent

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