SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Director Global HR Learning & Development

Date Posted: 11/19/2020

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Job Description

This position is responsible for building progressive programs that elevate the organization and provide thought leadership in learning and development. This position leads the execution of the learning and development strategy that builds functional and professional capability in support of the overall business strategy. Partnering closely with functional and HR leaders across the organization, the role ensures that the root cause(s) of performance gaps have been identified and that the right solutions are prescribed.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

* Adheres to SYKES policies on ethics and integrity.
* In partnership with talent management professionals across the globe, oversee the Corporate learning and development process, programs, systems and tools.
* Implement SYKES learning and development strategy, to include collaborating with the Talent Management Community of Expertise (COE), identifying business needs relative to people development, and enhancing the function capability within the organization.
* Provide structure and best practices to accelerate learning and development at all levels and regions of the organization.
* Consult and influence key stakeholders across the organization.
* Support the business in driving change management initiatives as it relates to learning and development.
* Partner with the business to support team-building activities and organizational development.
* Design and deliver training programs, team development and internal coaching as needed.
* Collaborate cross-functionally with HR business partners, COEs, operations and business leaders to balance scale with customization when implementing programs.
* Measure and articulate impact of learning and development programs and interventions for key stakeholders.
* Curate best-in-class learning and development options, keeping employees engaged especially in a remote work environment.
* May perform other additional duties and responsibilities as assigned.

Desired qualifications, skills and experience


Bachelor's degree in Business, Organizational Development, Human Resources Management or related field and 10+ years of learning and development experience in a corporate environment required; or equivalent combination of education and experience required. Advanced degree preferred.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Demonstrated ability to deliver training with all modalities and methods (in person, virtual and/or hybrid approaches)
* Familiarity with learning management systems
* Knowledge of effective external training partners/vendors in a wide variety of subjects and skill development
* Strong virtual presence and ability to command a virtual audience
* Ability to interact with all levels of the organization and develop productive working relationships
* Consultative approach in influencing leaders on both tactical and strategic initiatives
* Excellent written and verbal communication skills, ability to tailor to wide audiences
* Ability to work autonomously but knows when to ask for help and input
* Effective in managing ambiguity and comfortable creating a roadmap where one may not currently exist
* Ability to work cross-functionally
* Attention to detail without losing sight of big picture
* Willingness to take initiative and to follow through on projects
* Excellent time management skills, with the ability to prioritize and multitask, and work under shifting deadlines in a fast-paced environment
* Growth mindset
* Flexible and highly adaptable to change
* Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

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