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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Sr Manager, HRIS Support Talent Acquisition Systems (Remote/Virtual)

Date Posted: 12/17/2020

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Job Description



GENERAL PURPOSE:

The Senior HRIS Manager provides operational leadership and excellence in execution. This role sits within the HRIS organization and requires a leader with a strong customer orientation, deep understanding of various HR technologies, with a heavy focus on recruiting and onboarding. The Senior HRIS manager will lead the application development for the Talent Acquisition systems working with several business stakeholders to drive the roadmap, while still having a strong focus on successful project execution and day to day support activity. The Senior HRIS Manager must also have strong vendor management skills, ensuring partnerships with vendors and internal IT partners on the quality and timelines necessary to effectively support the business.

This role is will have a focus on Recruiting and On-boarding processes & technology:

* Sets strategic operational priorities in collaboration with Stakeholders & HRIS team members by establishing a short, medium, and long-term roadmap to address business needs.
* Build relationships with key stakeholders to gather user requirements and translate them to workable solutions. The HRIS Manager will bring Talent Acquisition knowledge, but will need to gather internal insight from internal clients to understand Sykes specific needs and background.
* Flex between project and operational work on a daily basis.
* Help to establish, maintain and evolve security administration of the Talent Acquisition systems
* Identify key metrics/analytics and deliver reporting as required by the business.
* Keep a pulse on the HRIS Talent Acquisition system landscape to understand how we can fully leverage technology to support our business, including vendor management and involvement in the IBM user community.
* Act as an exceptional people manager, providing trusted leadership, guidance, and direction.
* Manage and lead a small support team to ensure team resources are assigned and function effectively delivering on time and quality
* Build and maintain strong relationships with Global HRIS regional counterparts & Stakeholders for synergies and best practices

About SYKES

About SYKES

SYKES Enterprises helps many of the world's leading brands to find, attract, and acquire customers, while also growing their lifetime value by delivering superior service offering solutions that result in better customer experiences and outcomes. With a full complement of lifecycle services -- including digital marketing, sales expertise, customer service, technical support, and much more -- we are uniquely positioned to offer support and expertise at every step of the customer journey.

Many major companies rely on our information security, network administration, and software development abilities to help them stay at the forefront of their respective industries. Joining SYKES means working with passionate, driven, and friendly people, while doing meaningful work in a fast-paced industry where innovation and agility illuminate the path to growth and success.

Benefits

When you become part of the SYKES family, you'll be surrounded by some of the most caring,

respectful, and welcoming people you'll ever meet. You'll also get more than just a paycheck, some of the other perks and benefits include:

? Health, vision, and dental insurance

? Pharmacy and prescription savings program

? Life insurance

? Company match on 401k

? Competitive paid time off structure

? Tuition assistance program

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

EDUCATION AND/OR EXPERIENCE:

Bachelor's Degree required and 10 years experience in implementation and/or production support of Human Resources systems focused on Applicant Tracking technology or equivalent combination of education and experience.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Strong and solid understanding of recruiting and onboarding processes


* Talent Acquisition technology, preferred knowledge of IBM / Kenexa technology suite


* Business Acumen in dealing with customers to drive technology road maps & prioritization discussing


* Managing and leading a small support team


* Excellent project management skills, including ability to handle multiple priorities


* Strong analytical skills and application knowledge


* Excellent verbal and written communication skills



PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

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