SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

IT Compliance Analyst (Virtual / Remote)

Date Posted: 01/07/2021

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Job Description


This position is responsible for supporting all aspects of compliance to information security requirements, IT industry standards and regulatory requirements (e.g., HIPAA, SOC 2, and ISO 27001) across SYKES Enterprises from a global perspective. Assists with the production of risk assessments, contract reviews/assessments, audit and contingency planning, and budget alignment. Supports IT compliance activities of other SYKES departments, measures intercompany and business unit compliance to IT standards, evaluates reports and provides contractual certifications and accreditations. Additionally, coordinates audit gap-analysis and remediation efforts.


* Adheres to SYKES policies on ethics and integrity.

* Performs work on IT Compliance matters; participates in pre-sale activities, assists with compiling responses to RFI/RFP questions for ISO 27001 and HIPAA, answers IT compliance and data security questionnaires, supports completion of client risk assessments, and measures compliance with contractual obligations.

* Supports SYKES IT Compliance Program and IT audits/assessments, conforming to existing policies and procedures, as well as all applicable laws and regulations.

* Compiles and tracks risk and policy infractions, violations and compromises for reporting to business unit stakeholder, client representatives, and corporate leadership per the required guidelines.

* Conducts analysis and provides recommendations for management on identification of needs affecting the success of SYKES IT Compliance mission and objectives.

* Maintains SYKES compliance with applicable security laws, regulations, SYKES security policies, procedures, and standards across the enterprise.

* Maintains technical competence in compliance and audit management methodology, tools, and best practices.

* Works closely with global divisions to provide insight to current compliance issues and is responsible for moderately complex research and trending to assist with analysis and ensure overall IT compliance performance.

* Conducts research on various topics related to security, governance, and enterprise management.

* Keeps Senior Manager of Global IT Compliance apprised of activities, issues, commitments, etc.

* May perform other additional duties and responsibilities as assigned.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience


Bachelor's degree in Computer Science, Computer Security, Information Technology or related field and three (3) plus years of third-party risk management or information risk and compliance audit experience required; or equivalent combination of education and experience required. Experience with controls frameworks such as NIST, ISO 27001, COSO, or CobIT desired. CISA certification or similar a plus.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Must have effective analytical abilities, strong interpersonal skills and the maturity and motivation to work effectively across project teams.

* Ability to work with internal and external IT support teams, developing rapport and trust.

* Ability to take initiative, plan, organize, prioritize, and balance multiple tasks and/or projects to ensure target dates and goals are achieved.

* Ability to build relationships and work in a team atmosphere.

* Ability to work independently towards goals.

* Excellent communication skills, both verbal and written.

* Ability to present ideas, expectations and information in a concise, well-organized way.

* Demonstrate self-confidence, energy and enthusiasm.

* Ability to be resourceful, creative and flexible.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

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