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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

IT Telecommunications Technician II

Date Posted: 01/08/2021

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Job Description



At SYKES, we help people one caring interaction at a time - that includes you! Join us as an Activation Technician supporting one of our largest Telcom clients at the Fayetteville site! You'll shine in this role if you enjoy connecting with and assisting customers and have a passion for technology and networking. You'll answer inbound customer requests or inquiries concerning service, products, equipment, and report problem areas in a chat environment. Interview, train and work from home until it is safe to return to the office.

During this time of the COVID-19 pandemic, the SYKES Fayetteville Recruiting Team is using video interviewing tools to continue to grow our team, while keeping your health and safety top-of-mind. Apply now to schedule your Virtual interview.

Work with us and you'll enjoy:

* Full-Time Schedule (40 hours/week)
* Starting $20.20 an hour
* 100% Paid Training
* Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan
* Paid time off
* 100% free college tuition program through Ashford University (online) after just one year of employment!

About SYKES

About SYKES Fayetteville

Location: 921 Strickland Bridge Road Fayetteville, North Carolina 28314

SYKES Fayetteville is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfilment. Our teams become friends and are part of our family . Answer the call! Apply now to start your journey to a new, exciting career with SYKES Fayetteville!

EEO statement

EOE/Veteran/Disabled.

Required qualifications, skills and experience

Apply with us, if you possess:

* A high school diploma or GED and are at least 18 years old
* Degree in a computer related field or experience in a related field.
* 1-year experience with activation and implementation engineering ? CCNA Certification -not required; undergoing certification that is a plus
* Experience using common routing protocols [TCP/IP, Private IP, BGP, EIGRP, OSPF, RIP and Static Routing Ethernet, Frame-Relay, Multilink Frame-Relay] in successful network implementations.
* Competency/experience in Transport / Access [TDM Access, Ethernet Access], Applications / Systems experience related to the configuration, activation, and troubleshooting of circuits and routers. Configuration of: QoS, CoS, Load Sharing, Policy Based Routing, VLANs, Multi-casting, Sight of Origin
* Must demonstrate a command of common LAN / WAN architecture and troubleshooting techniques. Also possess an understanding and appreciation of common network security standards and their role in successful network implementations. Transport - T-1, T-3, NxT1, OC-3, OC-12, OC-48

Desired qualifications, skills and experience

Degree is a plus; any college courses in computers is acceptable

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!