SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.


Date Posted: 02/10/2021

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Job Description

At SYKES we help people one caring interaction at a time - that includes you! Our Trainers are at the forefront of our mission planning and delivering exceptional technical training to our agents preparing them to support questions utilizing their familiarity with iOS and/or macOS, or comparable technology. You'll shine in this role delivering classroom, remote and one-on-one instruction and mentoring. This highly sought-after role is in our soon-to-be remodeled, state of the art Langhorne, PA facility.

Required qualifications, skills and experience

What you will do:

* Obtain certification and deliver content accredited by our tech-giant client related their operating systems on smartphone and desktop devices

* Create a training environment that is engaging, positive and promotes collaborative learning

* Mentor agents as they progress through their careers with SYKES

* Partner closely with site directors, and account managers to continually assess training programs for improvements and revisions

Desired qualifications, skills and experience

Education and Qualifications:

* HS Diploma or equivalent

* Associate or equivalent from a two-year college or technical school preferred

* 2-3 years' experience in classroom training; call center experience a plus but not required

* Ability to obtain client training certification

* Familiarity with iOS and/or macOS, or comparable technology, is preferred.

* About SYKES


About us: SYKES is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem, or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to an exciting career with SYKES!

EEO statement

EOE / Veteran / Disabled

Hiring Group

Site Non-Agent

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