SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Benefits Administrator II (Virtual/Remote)

Date Posted: 02/05/2021

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Job Description

General Purpose

Responsible for the administration of assigned US domestic benefit programs, to include, but not limited to, Health and Welfare Plans, Retirement Savings Plans, and Education Assistance Reimbursement, etc. Fields multiple employee questions and requires communication and interaction with other HR employees, internal managers, and vendor representatives.

Essential Duties and Responsibilities

* Provides direct service support to employees and HR representatives in various Benefit administrative matters and applies knowledge of relevant Company Policy, Plan Documents, and procedures to facilitate utilization and to resolve benefit issues.
* Acts as lead liaison between employees, HR representatives, insurance carriers, and third-party administrators in resolving benefit issues and inquires.
* Works with external consultants, vendors, and brokers on all aspects of health and welfare, and retirement savings plans.
* Updates policies, procedures, and summary plan descriptions relative to benefits. This includes, but is not limited to, document postings on SYKES Intranet, Internet, and company-wide emails.
* Responsible for census generations and audits.
* Verifies and is responsible for all additions/changes/deletions, including processing and reconciliation of premium payments utilizing the HRIS, various insurance company, and third-party administrator reports.
* Leads annual and specified open enrollment processing and implementation using set guidelines.
* Partners with HRIS department to document requirements and perform user acceptance testing for the implementation of enhancements required to support benefit plan changes or new benefit plan implementations.
* Completes reports and analysis as needed for management requests.
* Responsible for all aspects of the administration of the Sykes Enterprises. Incorporated 401(k) Savings Plan and Trust, preparing detailed statistical and analytical reports including plan data, employee participation, eligibility data, benefit cost trending, and 401k participation.
* Partners with Accounting, Finance and Vendor to maintain accurate 401k reconciliations and deductions and responsible for 401k weekly/monthly funding and auditing Subplan 401k data.
* Prepares any Self Correction Programs or Voluntary Correction Programs for the 401k program.
* Coordinates and leads benefit plan audits, as well as prepares data for testing requirements.
* Coordinates and administers regulatory filings and reporting including the filing of 5500's, SMS, SAR's, Discrimination testing and company retirement plans.
* Responsible for all aspects of the administration of Affordable Care Act (ACA) and 1095-C distribution.

May perform other additional duties and responsibilities as assigned

Required qualifications, skills and experience

Education and/or Experience

Associates Degree required. 2+ years Health and Welfare administration experience required.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Demonstrated competency Outlook/Word/PowerPoint and must have strong Excel skills which includes the use of advanced formulas and conditional formatting.
* Relevant experience with vendor, third party administrator, HRIS/Benefits, and Payroll systems.
* Possesses specialized knowledge, beyond entry level, regarding Health and Welfare plans.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Hiring Group

Corporate Non-Agent

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