SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Business Development Executive

Date Posted: 02/08/2021

Job Snapshot

Share this job

Job Description

Working under limited supervision, this position generates revenue for SYKES by playing an active role in the business development process. This includes generating leads, qualifying opportunities by understanding needs, closing business through structured sales and marketing activities, and working with client services professionals to improve their business development activities. This position is generally expected to achieve a larger revenue attainment.

Required qualifications, skills and experience

* Adheres to SYKES policies on ethics and integrity.
* Works with Sales and Marketing to define market segments, identify and close strategic alliances, define valuable product enhancements, and implement advertising and promotional programs.
* Responsible for the development and implementation of short and long term plans and strategies designed to further product and market growth.
* Works closely with all operational departments, including IT and Client Services, to refine product operational requirements to ensure they are met, and to implement new and valuable product features.
* Assures that market intelligence is received and analyzed so that market opportunities may be capitalized on as they occur, and the affects of competitive activity may be minimized.
* Dependent on business/client need, initiates, cultivates, and maintains professional relationships with current customer base, as well as prospective new customers, to include providing assistance in the resolution of complex operating issues.
* Provides marketing advice and guidance to various operating units to ensure that overall marketing effectiveness is equal to or better than competitors.
* Reviews activities of product lines and markets for strengths and weaknesses and takes corrective action when necessary.
* May perform other additional duties and responsibilities as assigned.

Desired qualifications, skills and experience


Bachelor's degree required and four years of experience selling intangible services; or any equivalent combination of related training/education and experience required. Experience in and knowledge of the call center industry critical. Previous experience in penetrating large customers vertically and horizontally within targeted vertical market sectors to achieve strong, productive, and lasting relationships critical.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Exceptional ability to develop relationships throughout complex organizations.
* Effective and persuasive negotiating skills.
* Strong decision making ability; able to identify and resolve problems in a timely fashion.
* Excellent written and verbal skills.
* Excellent attention to detail and follow-through skills.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Hiring Group

Corporate Non-Agent

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!