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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Sr Proposal Manager (virtual / remote)

Date Posted: 02/08/2021

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Job Description



This position provides consultative solution design for proposals, client teleconferences, meetings and presentation materials assuring SYKES deliverables meet the client requirements and highlight SYKES benefits and value added services. This involves acting as a Solution Designer, trusted advisor to Sales from pre-proposal through proposal and presentation stages, applying targeting/sales principles to identify win themes, creating compelling messages, brainstorming solutions to challenges, and identifying benefits for clients. Using cross-functional team management skills, directs and engages the appropriate resources to ensure all responses and associated deliverables meet deadlines and requirements. This role will handle more complex opportunities and may work on special projects to support the Sales and Marketing Operations team and provide opportunity for mentoring and coaching of other team members as needed. This position will manage the effort for maintaining and developing new proposal content.

Required qualifications, skills and experience

* Adheres to SYKES policies on ethics and integrity.
* Act as the central point for proposal development process including evaluation of requirements, transforming and consolidating team member input into clear and effective responses, writing executive summaries and non-technical content, and complying with all solicitation response requirements.
* In accordance with specific targeted objectives, guide proposal teams in developing and refining a strategy for the pursuit process.
* Manage multiple proposals simultaneously, often with fast turnaround times. Owns the final product/deliverable.
* Manages effort for development and editing of proposal content, in line with proposal strategy.
* Develops proposal strategy with team and assures solution consistency, message, and win themes are reflected throughout the response.
* Manages the proposal kickoff detailing the proposal process strategy, discriminators, themes, and charts, as well as the main features, benefits, and proof to be employed throughout the proposal.
* Manage client-facing and senior management-facing activities surrounding assigned opportunities.
* Reports on bid wins and losses, analyzes trends and makes recommendations for improvement.
* Participates in proposal and sales reporting in line with local and corporate requirements.
* Coaching and mentoring of others in sales support group, as needed.
* Leads the content team to develop and maintain a standard bid template and library of content.
* Maintains awareness of competitive environment and provides regular feedback.
* Works with peers in other regions to share information and drive best practice globally.
* Serve as a subject matter expert to the proposal team for multiple verticals and product lines.
* Provides other sales support/analysis as required by management team.
* May perform other additional duties and responsibilities as assigned.

Desired qualifications, skills and experience

EDUCATION and/or EXPERIENCE:

Bachelor's degree and 10 plus years of relevant experience required, at least five years of experience should be in an RFP project management role; or any equivalent combination of education and experience. Certification in Project Management highly desired.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Excellent communication skills with ability to communicate and negotiate with C-Level executives internally and externally
* Demonstrated capability to write clear, logical, and persuasive documents in a variety of technical and non-technical documents
* Experience working in a fast paced, team environment and be adaptable to changing priorities
* Experience in cross-functional team management
* Experience in a multi-cultural, global environment
* High level of written and spoken English required
* Expert level skills in MS Word, PowerPoint and Excel
* Highly skilled Project Management experience

COMMUNICATION SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

SECURITY COMPLIANCE:

Employees are required to maintain compliance with SYKES Standards of Conduct (Ethics; Integrity; Safety; Security). Additionally, all employees worldwide are responsible for being an active participant in the SYKES Standards of Conduct programs in order to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.

About SYKES

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Hiring Group

Corporate Non-Agent

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