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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Training Manager

Date Posted: 02/10/2021

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Job Description



At Sykes we help people one caring interaction at a time - that starts with you! As a Training Manager in our Fayetteville, NC office you'll lead the development and delivery of engaging training to get our agents ready to deliver outstanding customer service. You'll leverage modern training delivery methods including in-person, remote, one-on-one, and peer mentoring.

Required qualifications, skills and experience

What You'll do:

* Manage, inspire and develop multiple teams of facilitators.


* Deliver active learning to new and existing employees, ensuring knowledge transfer


* Ensure continuous training quality improvements through observation and coaching


* Effectively and frequently communicate training expectations and results to multiple internal and external management teams including virtual team members.


* Track, report and manage education requirements



Desired qualifications, skills and experience

Education and Qualifications

* Bachelor's Degree


* 6 + years of experience in training management, preferred call center experience


* Ability to deliver training using multiple disciplines


* Technical training and knowledge



About SYKES

SYKES is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem, or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to an exciting career with SYKES!

EEO statement

EOE M/F/D/Veteran

Hiring Group

Regional Non-Agent

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