At Sykes we help people one caring interaction at a time - that starts with you! As a Training Manager in our Fayetteville, NC office you'll lead the development and delivery of engaging training to get our agents ready to deliver outstanding customer service. You'll leverage modern training delivery methods including in-person, remote, one-on-one, and peer mentoring.
Required qualifications, skills and experience
What You'll do:
* Manage, inspire and develop multiple teams of facilitators.
* Deliver active learning to new and existing employees, ensuring knowledge transfer
* Ensure continuous training quality improvements through observation and coaching
* Effectively and frequently communicate training expectations and results to multiple internal and external management teams including virtual team members.
* Track, report and manage education requirements
Desired qualifications, skills and experience
Education and Qualifications
* Bachelor's Degree
* 6 + years of experience in training management, preferred call center experience
* Ability to deliver training using multiple disciplines
* Technical training and knowledge
About SYKES
SYKES is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem, or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to an exciting career with SYKES!
EEO statement
EOE M/F/D/Veteran
Hiring Group
Regional Non-Agent
