SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Compliance Audit Analyst

Date Posted: 02/20/2021

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Job Description

At Sykes we help people one caring interaction at a time - that starts with you!

As a Compliance Audit Analyst, you'll be responsible for executing risk-based compliance audits and gap-analysis to a highly structured client compliance framework specifically based on iOS system. Responsibilities include planning, fieldwork execution, and observation development. Successful candidates must be detailed orientated and capable of demonstrating situational awareness of business objectives. This highly sought-after role is in our soon-to-be remodeled, state-of-the-art Langhorne, PA facility.

Required qualifications, skills and experience

What you'll do:

* Performing compliance audits in accordance with the client contractual and regulatory requirements, alongside SYKES policies and procedures.
* Participate in the global-level management and implementation of physical, operational, and information compliance, incident management ensuring the site(s) and business units comply with SYKES security policy, client contractual, and regulatory requirements.
* The role will directly report to the Global Manager and work in close conjunction with many clients and internal SYKES departments to coordinate the implementation of Compliance principles and values, responsible for the Compliance support of the country/facility.
* Lead engagement in implementation of SYKES Global Compliance Program, ensuring that recommendations are made to meet the needs of SYKES clients.
* Provide subject matter expertise during the client lifecycle, ensuring the provision of timely and accurate responses to client Compliance matters; participates in audits, buildouts, reviews client contracts, conducts client risk assessments, advocates client security measures, measures compliance with contractual obligations.
* Review client and site processes to ensure that they conform to existing policies and procedures, as well as all applicable local laws and regulations.
* Communicate identified gaps, violations, and compromises to regional line management, internal customers, and department leadership where appropriate in a timely and concise manner.
* Support the local implementation of Business Continuity Plans and/or Disaster Recovery Plans for the Center and Accounts, according to the requirements of the business and clients.
* Support the standardization of key processes including physical security, business continuity, crisis management plan, country risk evaluation, and disaster recovery to assure consistency.
* Conduct analysis and provide recommendations to line management for consideration on the identification of needs affecting the success of SYKES Compliance Organization strategy and objectives. Based on the analysis, advise management and country leadership on the appropriateness of developmental efforts to fulfill those needs.
* Support Client on-site and PCI audits within the site(s), providing evidence requested on key processes.
* Provide regular communications to SYKES' business units on best practices, internal security policy, regulatory and privacy compliance, and contractual requirements.

Desired qualifications, skills and experience


* Degree required
* 3 + years experience in Internal Audit/Risk Management
* Experience in an iOS environment preferred
* experience in the compliance/audit industry
* experience in a variety of security architecture, concepts, techniques, and technologies.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

EOE M/F/D/Veteran

Hiring Group

Site Non-Agent

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