×

SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Recruiting manager

Date Posted: 03/25/2021

Job Snapshot

Share this job

Job Description



GENERAL PURPOSE:

This position is responsible for providing leadership, consultation, and expertise in call center-based recruitment and related support-personnel recruitment to meet strategic and tactical hiring requirements established by Business Partners/Hiring Managers while ensuring alignment with Organizational Goals to identify, select, and retain top talent. Manager will perform full lifecycle recruiting and maintain relations with hiring managers, candidates, and employees while guiding hiring managers and candidates through the SYKES selection process.

Required qualifications, skills and experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Adheres to SYKES policies on ethics and integrity.
  • Provides leadership, direction and support for the successful design, implementation, strategic management, and tactical management of all major programs related to employment branding, sourcing, candidate assessment, selection and hiring.
  • Tracks and uses key metrics to drive continual improvement regarding recruitment decisions, to ultimately improve the quality of hire.
  • Provides personal, "hands-on" involvement, direction, coaching, and support and be accountable for -- all recruiting initiatives.
  • Proactively develops candidate pipelines through traditional and innovative sourcing methods, including social media avenues and any emerging technology-based methods.
  • Researches and maintains updated database of sourcing and recruiting methods used by successful competitors and other companies involved in recruiting from the same talent pool.
  • Ensures compliance with established recruitment and hiring procedures, including Human Resources and EEO/Diversity policies.
  • Directs the implementation of multiple sourcing strategies to attract competitive candidates; stays abreast of trends and innovative recruiting techniques to be competitive in state-of-the-art recruiting practices
  • Proactively enhances candidate pipeline effectiveness through systematic development of industry and community relations


Desired qualifications, skills and experience

EDUCATION and/or EXPERIENCE
  • Bachelors degree in Human Resources or 5+ years of full life cycle experience and/or training, within a corporate and/or staffing agency environments, or equivalent combination of education and experience
  • Recruitment in Call Center environment desired


About SYKES

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

EOE / M/F/D/Veteran

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!