SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Sr Manager of Global IT General Compliance

Date Posted: 03/30/2021

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Job Description


This position is responsible for implementing and maintaining key regulatory compliance programs for SYKES and its subsidiaries. Key focus areas are providing subject matter expertise and program leadership to various IT and Security teams in support of achieving and maintaining HITRUST and SOC compliance. This position will interface directly with vendors / auditors and be responsible for maintaining a successful relationship in support of various certification programs.


  • Adheres to SYKES policies on ethics and integrity.
  • Responsible for leading implementation initiatives and executing activities related to attainment and maintenance of specific regulatory and/or desired Information Technology compliance frameworks for HITRUST and SOC.
  • Actively participate in the continuous enhancement of the compliance program by identifying opportunities to improve and implement automated processes.
  • Use multiple sources of information, including broader stakeholder views, to develop solutions and recommendations.
  • Manage relationship with selected external certification firm(s).
  • Manage MSA and supplier / audit firm contracts, payments, and renewals.
  • Identify, communicate, and manage scope requirements for compliance.
  • Responsible for providing documentation required for certification assessments in a complete and timely manner.
  • Develop and enhance systems, tools, and processes to ensure compliance with audit and regulatory requirements.
  • Work as the Subject Matter Expert to enhance the compliance program as audit / certification / attestation standards change or evolve.
  • Develop, manage, and track Remediation activities.
  • May perform other additional duties and responsibilities as assigned.

Required qualifications, skills and experience


Bachelor's degree required and five (5) plus years' experience with HIPAA/HITRUST/SOC compliance and/or auditing and assessment.

HITRUST CCSFP, HCISPP, CISSP, CISM, Security+ or CISA certification preferred. Familiarity with the HITRUST CSF or another security framework methodology required.

Proven experience working with the HIPAA Security and Privacy Rules, as well as the HITRUST CSF. A solid understanding of IT security technologies including network and application security, firewalls, access management, and data protection.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Successful candidates must possess technical knowledge, risk management, and project management experience, as well as exhibit maturity, confidence and strong communication and time management skills.
  • Strong leadership skills in the areas of leading through influence, relationship building and strategy development and execution.
  • Ability to cultivate channels of communication (both written and verbal) to effectively influence at all levels of the organization.
  • Experience conducting risk assessments and/or compliance audits.
  • Strong organizational skills and ability to manage multiple projects concurrently, able to work both independently and as part of a project team in a fast-paced environment, and under tight deadlines.
  • Strong knowledge of risk assessment and familiarity with tools and techniques used to provide control and monitoring mechanisms.
  • Ability to think through complex problems, determine proper analytical processes and procedures, independently derive conclusions and present ideas and solutions to management and related parties.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

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