SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Fan Happiness Associate (CSR)

Date Posted: 03/17/2021

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Job Description

AtSYKES, we help people one caring interaction at a time - that includes you! Join us at our Lakeland location onsite. You will shine with us as a Customer Service Representative.

The Opportunity:

We are looking for an enthusiastic, inspired, self-motivated, and hardworking Fan Happiness Associates to join our team to provide exceptional support to our customers. As an integral member of the Fan Happiness team, you will be responsible for communicating and working with our customers by ensuring a fast, seamless, and enjoyable ticket purchasing experience.

Work with SYKES and you'll enjoy:

• Full-Time Schedule (40 hours/week)

• 100% Paid Training

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

• Paid time off

• Tuition Reimbursement after just one year of employment

  • $500 new hire bonus after 60 days of employment

Required qualifications, skills and experience

Fan Happiness Skillsets:

  • Provide enthusiastic and personalized customer service to your customers
  • Become a (SME) subject matter expert with company technology, policies, and best practices
  • Ability to communicate with our customers via phone, email, chat, and text
  • Proactively resolve customer issues as they arise
  • Maintain company culture by having an upbeat and positive attitude
  • Additional responsibilities will be assigned based on the business need and market conditions

Qualifications and Talent Needed:
  • Ability tosupportcustomers via phone, e-mail, chat, text, and/or in-person.
  • Must adapt well to change and successfully set and adjust priorities as needed.
  • Passionate about providing incredible customer support and problem solving
  • Possess excellent written and verbal communication acumen
  • Ability to multi-task across multiple tools and resources while being engaged with customers and teammates.
  • Effectively adapt communication and style to match the needs of the customer
  • Proactively identify ways to avoid recurrence of customer issues
  • Recommend changes and improvements through our Voice of the Customer processes


SYKES Lakeland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfilment. Our teams become friends and are part of our family . Answer the call! Apply now to start your journey to a new, exciting career with SYKES Lakeland!

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