SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Fan Happiness Associate - Gametime

Date Posted: 03/17/2021

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Job Description

At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Customer Service Representative (Fan Happiness Associate - Gametime) at our Lakeland location! We're searching for enthusiastic, self-motivated associates to provide exceptional customer support via phone, email, chat, and text. In this role, you will be responsible for ensuring a fast, seamless, and enjoyable ticket purchasing experience for customers. You'll shine in this role if you have a passion for helping people and enjoy working in a fast-paced team environment.

Work with us and you'll enjoy:
  • Full-Time Schedule (40 hours/week)
  • $500 Hiring Bonus after just 60 days of employment!
  • 100% Paid Training
  • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan
  • Paid Time Off
  • 100% free college tuition program through University of Arizona, Global Campus, after just one year of employment!

Required qualifications, skills and experience

Apply with us if you possess:
  • A high school diploma or GED and are at least 18 years old
  • Excellent communication skills, both written & verbal
  • General PC knowledge, including experience working with Microsoft Office
  • Ability to support customers via phone, chat, email, and text
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Passionate about providing exceptional customer support and problem solving
  • Effectively adapt communication and style to match the needs of the customer
  • Proactively identify ways to avoid recurrence of customer issues
  • Recommend changes and improvements through our Voice of the Customer processes


Location: 1144 Griffin Road, Lakeland FL

SYKES Lakeland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem, or find a solution we create a meaningful connection and job fulfilment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Lakeland!

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