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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Proposal Manager / Global Sales Client Solutions (Virtual / Remote)

Date Posted: 03/30/2021

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Job Description



General Purpose:

This position is an integral part of the Global Marketing and Sales team, preparing and managing responses to client Requests for Proposals (RFP) and Requests for Information (RFI). Additional activities include providing responses to internal requests for support services for deals moving beyond the RFP stage. The position is responsible for maintaining our on-line database of standard data related to SYKES capabilities and services.

Essential Duties and Responsibilities:

• Adheres to SYKES policies on ethics and integrity.

• Developer in the creation of initial draft response to RFPs / RFI

• Refines and edits RFPs/ RFIs as appropriate

• Performs final review of responses prior to submitting to Business Developer

• Assures all relevant documents are uploaded to S/P upon submission

• Creates customized Power Point Presentations for next step requirements (site visits etc.)

• Coordinates with appropriate internal stakeholders to assure database content is accurate, relevant and up-to-date

• Participates as a collaborator of the Proposal Team to gather and categorize content required to meet specific client response.

• Act as the central point for proposal development process in accordance with specific targeted objectives, develops and refines standard content based on need for the proposal process.

• Collect content, data and intelligence from SMEs to be used in a specified client response.

• Develops and edits content, in line with proposal strategy.

• Works with peers in other regions to share information and drive best practice globally

• Provides other support/analysis as required by Proposal Team.

• Actively contributes to keeping the database content up to date; flagging and addressing any gaps.

• Ensures all proposals are brand compliant

• Occasional travel to attend internal off-site meetings/conference

• Participate in continual improvement activities by attending seminars as offered.

• Business Goals:

  • Re-engineer the RFP process: improve the RFP process to more streamlined and standardized, include the creation of various acquisition tools/resource (including but not limited to site matrix, intake forms, RFP reports for visibility, standardized client questionnaire)
  • Help proliferate the use of paid tools that can help better inform BDE team as well as RFPs to be most relevant to the client.
  • Help scale the prospecting with a purpose campaign by developing content, go to market messaging, and physical deliverable
  • Help develop buyer personas and pre-packed RFP content that is vertical specifically
  • Assist the account management team in annual reviews of our offerings in order to initiate more interest in our products (proactivity to induce RFI/RFP)
  • Help drive a higher win rate for RFPs and RFIs
  • May perform other additional duties and responsibilities as assigned.


Required qualifications, skills and experience

Education and/or Experience:

Bachelor's degree and five years relevant experienced required; or any equivalent combination of related training/education and experience required.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong computer skills including Microsoft Office Suite

• Strong SharePoint and Power Point skill

• Strong written and verbal communications skill

• Ability to work in a matrixed supervisory environment

• Strong attention to detail

Physical Demands Text

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen.The employee frequently is required to sit.The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.The employee may occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, and ability to adjust focus.

About SYKES

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

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