SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Director Corporate HR / Sr. HR Business Partner (Virtual/Remote)

Date Posted: 04/07/2021

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Job Description

At SYKES, we help people one caring interaction at a time, and that starts with YOU! People are at the center of everything we do, and the Director of Corporate Human Resources / Sr HR Business Partner will serve in a key capacity collaborating with senior executive leaders to drive organizational effectiveness and talent engagement with an emphasis on leading growth initiatives at scale, while enabling leaders to build, lead and develop a diverse, high performing team. As the listening mechanism to and from the business, the Director of Corporate HR / Senior HR Business Partner drives engagement, performance management, and leadership/career development initiatives which will inspire our people to love where they work. To be successful, this position must be both strategic and hands-on, motivated by the challenge to build HR solutions to scale, and dedicated to creating a customer-centric approach that ensures the organization's long-term success. This role will focus on the overall transformation of the HRBP model globally for SYKES and will engage and partner with other regional HR leaders for this transformation.

Essential Duties and Responsibilities:

  • Partners with senior business leaders (VP and above) to collaboratively execute on the long-term vision for key talent initiatives that consistently improve effectiveness and help achieve overall business goals.
  • Establishes close working relationships to understand business objectives and requirements to assist in the timely delivery of people related solutions.
  • Develops and coaches senior leaders and managers to unleash their potential to drive their businesses and teams forward by building and developing empowering solutions that elevate our people.
  • Executes long-range growth planning that impacts the engagement, performance, leadership development and retention of our workforce.
  • Safeguards SYKES values and enables true inclusion and belonging for all SYKES employees.
  • Engages with Communities of Expertise (COEs) and senior business leaders to build and execute timely, effective and scalable people programs and processes which will support the business, such as employee relations, leadership development, talent review and assessment processes, succession planning, organizational strategy and design, and role-based competency development.
  • Collaborates with leaders to understand and anticipate hiring and development needs against the capabilities needed to deliver business objectives and support overall business goals.
  • Interprets internal and external data to make risk-based business decisions and recommendations that align with the organization's level of risk tolerance.
  • Contributes to the development of HR plans to ensure the business needs of relevant business groups are appropriately understood and represented.
  • Drives future organizational design and change management initiatives to help maintain a high-performing, motivated and impactful team.
  • Maintains current professional level knowledge of legal requirements and state and federal regulations that impact human resources functions.
  • Manages and develops a team of HRBP professionals for supported client groups.
  • May perform other additional duties and responsibilities as assigned.

Required qualifications, skills and experience


Bachelor's degree in a relevant field and 10+ years of progressive HR Business Partner experience in a fast-paced, high rate-of-change environment required, five (5) of which are in a leadership role; or equivalent combination of education and experience required. Master's degree in relevant field and SHRM or HRCI certification preferred.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Demonstrated ability to influence and drive change with senior leaders in a scaling organization, aligning the people strategy with business goals and growth
  • Proven success in delivering high-impact people operations programs around performance management, culture, team member engagement and leadership development
  • Demonstrated ability to earn trust at all levels
  • Strong client-service orientation and the ability to build credibility and relationships
  • Experience in executive coaching, change management and elevating performance.
  • Superior cognitive ability; ability to simplify complex situations and make sound judgments
  • Outstanding presentation and communication skills, written and oral; compelling storyteller
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
  • Ability to gather, analyze and draw practical conclusions from data, as well as communicate data findings to others
  • Ability to perform under stress associated with responding to/solving problems
  • Must be able to read, write, and demonstrate effective verbal and written communication with multiple stakeholders
  • Strong computer skills including a familiarity with Microsoft Word, Excel, Outlook and PowerPoint

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

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