SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Mgr Global HR Compliance Process & Project Mngt (Virtual/Remote)

Date Posted: 04/29/2021

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Job Description


This position serves as a member of the Global HR Compliance team and supports the maintenance of the HR Compliance program with additional responsibilities to assist with improving efficiencies and customer support to internal and external teams, including onboarding third party vendors. This position is responsible for the overall management of HR Compliance criminal background processes and projects (includes client audits and customer contracts). The position works closely with Talent Acquisition, PE/CX Teams, HR partners, the Legal Department, and other professionals, including the Background screening third party vendor.


  • Adheres to SYKES policies on ethics and integrity.
  • Develops and implements ongoing assessments of the Criminal Background Check process that supports the security goals of safety initiatives.
  • Recommends new programs or modifications of existing procedures to ensure the highest possible levels of quality and efficiency of safety and security.
  • Assists in designing and drafting policies, procedures and training based on audits and risk assessments for HR compliance.
  • Researches and gathers documentation necessary to perform compliance audits for onboarding processes and systems, including criminal background checks, drug tests, and I-9 Forms and E-verify.
  • Conducts risk assessments based on those audits and creates and implements mitigation measures directly related to the audit findings and risk assessments.
  • Responsible for accurate communication to the HR Business Partners and HR Compliance team regarding specified clearances.
  • Works closely with key stakeholders in handling high volume, confidential and time sensitive materials.
  • Evaluates results and adjudicates criminal background checks in order to determine eligibility for employment with SYKES based on SYKES and customer criminal background check adjudication matrices. This adjudication process includes Clearlink, Canada and Costa Rica.
  • Provides assistance to Talent Acquisition, PE/CX Teams and HR partners regarding criminal background checks, drug testing and I-9 Forms.
  • Responsible for ensuring compliance and consistency with background clearance requirements including: drug testing and criminal background checks.
  • Analyzes and investigates all necessary information for the purpose of determining the final decision on the adjudication of clearances.
  • Analyzes and audits criminal background checks for internal and client specific purposes.
  • Adheres to adverse actions process.
  • Oversees communication with background vendor(s) to ensure business needs are met.
  • Maintains the highest degree of integrity and confidentiality when handling information that is considered personal and confidential.
  • Supports client compliance and audit practices.
  • Compiles and delivers data for client facing audits.
  • Analyzes data to identify gaps and minimize risk.
  • Assists in managing background vendor relationship, partnering for ongoing process improvement.
  • Reviews contracts and creates background packages in compliance with contracts and Sykes policies. Ensures CMS/HIPPA laws are being met.
  • Works creatively to design and implement new processes and procedures to support the continuous improvement of Talent Acquisition processes.
  • Assists with identifying training needs and gaps for Talent Acquisition, HR partners, PE/CX teams.
  • Creates and implements ongoing refresher training for Talent Acquisition. Oversees background creation and review to ensure, timeliness, cost of background packages and ensures compliance with client contracts.
  • Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
  • Audits completed projects to verify sustained impact.
  • Performs compliance audits in accordance with the client contractual and regulatory requirements, alongside SYKES policies and procedures.
  • Communicates identified gaps, violations, to regional line management, internal customers, and department leadership where appropriate in a timely and concise manner.
  • Ensures the delivery of high-quality services consistent with best practices.
  • May perform other additional duties and responsibilities as assigned.

Required qualifications, skills and experience


Bachelor's degree and five plus (5) years' experience in Human Resources; or equivalent combination of education and relevant experience.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Experience in policy and process development, compliance, Human Resources Management Systems (HRMS) and applicant tracking systems.
  • Project management skills, including ability to handle multiple priorities.
  • Ability to work collaboratively and develop solid working partnerships with all levels.
  • Outstanding oral and written communication and interpersonal skills.
  • Strong customer relations with all levels of management and employees.
  • Ability to maintain confidentiality and uses discretion.
  • Proficiency in MS Word, MS Excel, MS PowerPoint, Google applications and desire to learn additional systems.
  • SAP/GlobalView experience or similar system (SAP, People Soft, Oracle).
  • Strong consulting, investigation, and remediation skills.
  • Strong attention to detail, organizational skills and ability to multi-task.
  • HR certification a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

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