SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Customer Service Agent

Date Posted: 06/18/2021

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Job Description

Joining us on this new project! $650 stay bonus we shall payout at 120 days!

At SYKES, we help people one caring interaction at a time - that includes you! As a Customer Service Advisor at our Langhorne site, you'll shine if you have a passion for connecting with customers and providing creative solutions. Familiarity with iOS and/or macOS, or comparable technology, is preferred.

Work with us and you'll enjoy:
  • $14.00 per hour
  • Full-time schedules (40 hours/week)
  • 100% Paid Training
  • A career defining experience
  • A team with a passion to set you up for success.
  • Full benefits package including medical, dental, vision & life insurance
  • Company-match 401(k) retirement plan
  • Paid time off
  • 100% free college tuition program after one year of employment
Our four pillars to success include:

Customer service focus with previous experience in customer-facing roles
    • Demonstrating a passion for customer service, ownership of the experience, and a drive to deliver a comprehensive resolution
    • Obsesses over the customer experience and constantly strives to exceed their expectations
Desire, ability, and willingness to learn:
    • Stay curious and inquisitive in the pursuit of professional excellence
    • Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
    • Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
Technical knowledge and expertise including professional and/or personal technical troubleshooting experience:
    • Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
    • Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real-time
    • Able to self-manage and work independently in a fast-paced and highly demanding environment.
    • Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure
    • Eager to receive feedback, embraces coaching and demonstrates changes as a result
SYKES is committed to health and safety. We follow these procedures at our Langhorne location:
  • Video interviewing
  • Temperature checks and mask requirements
  • Hand sanitizer and wipes readily available. Daily deep clean of facility
  • Educational materials and sessions providing health and safety updates and information

Required qualifications, skills and experience

Apply with us if you possess:
  • At least 18 years old
  • A high school diploma or GED
  • Excellent communication skills, both written & verbal
  • Ability to pass a background check
  • Ability to work a flexible schedule including days, nights, and weekends


SYKES Langhorne is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Langhorne!

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