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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Bilingual French/English Work from Home Customer Support Agent

Date Posted: 06/10/2021

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Job Description



At SYKES, we help people one caring interaction at a time and that starts with YOU! In SYKES Home division, our agents provide support to customers of some of the world's most well-known brands, right from the safety, comfort, and convenience of their own home. Founded in 1977, we are a trusted work from home company. In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work.

As a Remote Customer Intake Specialist (Bilingual in French), you will provide bilingual French/English customer support and account management services for drivers, merchants and fleet carriers with locations in every state. You'll provide phone support to authorize purchases, answer billing questions, order and issue cards and checks, and provide transaction details to the carriers. You'll also educate callers on self-service options for future service questions.

This is a full-time position. Shifts are Monday through Friday and are scheduled between the hours of 6am-6pm Mountain Time. Specific shift schedules are communicated during the offer process.

Working with SYKES and you'll enjoy:

  • $16/hr and full-time (40 hr/week) schedule
  • Comprehensive benefits package including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off
  • Hands-on, 100% paid training
  • Opportunities for advancement and professional development
  • Tuition assistance
  • Company provided computer
  • Personal benefits of working from home including saving time, money, and the environment.


Required qualifications, skills and experience

Apply with us if you possess:

  • Bilingual (French and English); an excellent written and verbal communicator who likes to solve problems and connect with people via phone
  • Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism
  • Proficient and experienced PC skills with Microsoft office, dual screens and toggling between multiple systems (6 months or more of computer data entry experience)
  • Multitasking ability - able to input data or research information while on the phone with the caller, able to talk and type a must
  • History of on-time attendance at previous job
  • High School Diploma or GED (minimum)
  • Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free home workspace (we'll provide the rest!)


Desired qualifications, skills and experience

Nice to have (but not required):
  • Customer service background
  • Experience with financial services, healthcare, technology companies, or something similar


About SYKES

About SYKESHome

Location: Remote (Virtual Job)

SYKESHome provides home-based jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world. Recently, SYKESHome was named #8 on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy. So, what are you waiting for? Apply today!


At this time, SYKESHome does not offer employment to individuals located in the following states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, New York, Puerto Rico, Rhode Island, Vermont, Washington and Washington DC.

EEO statement

EOE/Veteran/Disabled

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