SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Employee Relations Specialist (Virtual / Remote)

Date Posted: 05/07/2021

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Job Description

Are you an experienced HR professional with a passion for problem-resolution and a knack for collaboration? If so, we want to talk to you!

This position serves as a member of the Global HR Compliance team and provides administrative support to assist with HR Compliance initiatives as well as investigations and responses to employee complaints. The position works closely with and reports to the Manager of Regional HR Employee Relations.

Essential Duties and Accountabilities:

  • Liaisons with GHRC team members, corporate and operations personnel to research and gather documentation necessary to perform compliance audits. These departments include but are not limited to payroll, HR, unemployment, travel, benefits, recruiting, etc.
  • Provides intake and administrative assistance with completing detailed examinations of and resolution to employee relations matters and Anti-fraud hotline contacts.
  • Supports all employment litigation, agency investigation matters, and HR compliance projects including document collection and organization, file management and organization, and witness interview scheduling and tracking (including participation when necessary).
  • Provides project management and organizational support for global HR pivotal initiatives and functional projects. Assists with research and gathering of documentation to respond to global compliance-related inquiries.
  • Supports all HR compliance reporting responsibilities, including internal and external compliance documentation collection, review, and preparation.
  • Assists with receipt and processes subpoenas including subpoena review and tracking, gathering required documentation, and delivery of final response.

Required qualifications, skills and experience


  • Associate's degree and two years Human Resources experience and/or training (or equivalent education/experience); Bachelor's degree preferred
  • Interpersonal Skills: Ability to use business sense, interpersonal and verbal communication skills to create and maintain collaborative working relationships with internal colleagues and external partners.
  • Initiative: Ability to balance multiple priorities, take initiative, and work well independently in a fast-paced work environment.
  • Dependability: Ability to carry out direction, respond to feedback, and commit to putting in extra time when necessary to reach goals.
  • Quality: Must demonstrate accuracy and thoroughness and always be looking for ways to improve and promote quality.
  • Integrity: Accepts responsibility for own actions and follows through on commitments. Ability to maintain discretion in recognizing, protecting, and adhering to absolute confidentiality of highly sensitive information.
  • Technical Skills: Strong Microsoft Office skills, especially with Excel, PowerPoint, and Word, as well as strong internet and web-based software skills.
  • Ability to build and maintain databases including manipulating and extracting data for spreadsheets, and producing compliance-related reports.
Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

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