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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

RPA Sr Consultant, Manager - Technical Enablement (Remote)

Date Posted: 05/13/2021

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Job Description



GENERAL PURPOSE:

This role will play a key role with project teams focused on advising clients regarding the implementation of Robotic Process Automation (RPA) and associated solutions to deliver a more efficient and effective operations. A typical project will involve understanding a client's processes, systems and underlying data to identify automation opportunities and design requirements to restructure the processes and enabling technology to deliver additional capacity that can be used across alternate business functions. Over the course of a project the manager will be responsible for supervising other members of the team, reviewing their work, and providing coaching and feedback.

The technical aspects of the role require knowledge of a number of robotic process automation tools including Blue Prism and UiPath supported by training and certifications where applicable, and particularly the application of these technologies within complex environments such as financial services and healthcare.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Perform key roles within project delivery focused on optimizing business processes through the application of Intelligent Automation
  • Utilize specific knowledge and training of RPA solutions and technologies to advise and guide clients to the best approach to adopt an automated process solution.
  • Communication and coordination with client teams to manage expectations, and demonstrate the best approach to generate benefits demonstrated in business cases
  • Assist in the guidance of change control measures required for process automation projects, drawing on expertise and experience in implementing RPA solutions across a wide range of clients. coordinate resources, manage project delivery, and ensure client satisfaction
  • Develop relationships with partners, technology and consulting providers, including contributions to internal technical practices
  • Measure project success/value against stated client benefits.
  • Handle data analysis, interpretation and process design interviews for clients.
  • Communicate business drivers and process requirements to the technical implementation teams within Symphony, across a range of locations and technical solutions.
  • Act as a career counsellor to junior staff assisting them performance objectives and evaluating performance against a defined competency framework.
  • Manage, train, develop and mentor consulting focused staff
  • Support where required the coordination proposal responses, developing technical solutions
  • To support the development of SDS resources, approaches and clients reflecting the key SDS values of Innovation, Excellence and Client Centricity
  • May perform other additional duties and responsibilities as assigned.


Required qualifications, skills and experience

EDUCATION and/or EXPERIENCE
  • 3-5 years of experience doing consulting or development in a client facing or project related role
  • You have a bachelor's degree in business, information technology, engineering or a related subject
QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Functions well within a matrixed organizational structure. Ability to navigate within an organization to get results
  • Strong problem solving and troubleshooting abilities
  • Self-motivated and able to inspire others
  • Excellent interpersonal skills with ability to influence others at all levels of the organization
  • Ability to communicate with all levels of management, including C-level, inside and outside the organization.
  • Experience in digital transformation
  • Knowledge of consulting methods, team and project management
  • Great communication skills
  • Exemplary organization and time management skills
  • Experience communicating with and influencing senior stakeholders
  • Analytical mindset - comfortable with managing organizational and financial data sets
  • Works effectively under pressure and adheres to tight deadlines
  • Experience and/or qualification around process led change


About SYKES

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

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