SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Administrator Global HR Compliance (Virtual/Remote - Temporary)

Date Posted: 05/27/2021

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Job Description


This position is responsible for assisting in project and change management, implementation and maintenance related to Global HR Compliance projects and programs. The position works closely with the Corporate HR Team, other HR business partners, vendors and other SYKES professionals as needed. Additionally, this position is responsible for performing internal audit activity with a focus on background screens, drug testing and Form I-9's and assists with criminal background adjudications as needed.

This is a temporary role that is expected to last until end of July 2021.

  • Adheres to SYKES policies on ethics and integrity.
  • Provides overall administrative assistance for all HR compliance related projects.
  • Researches and gathers documentation necessary to perform compliance audits for onboarding processes and systems, including criminal background checks, drug tests, I-9 Forms and E verify; conducts risk assessments based on those audits and assists with implementing mitigation measures directly related to the audit findings and risk assessments.
  • Assists with project and change management, implementation and maintenance related to Global HR Compliance projects and programs.
  • Provides accurate communication to the HR business partners and HR Compliance team regarding specified clearances.
  • Evaluates results and adjudicates criminal background checks in order to determine eligibility for employment with SYKES based on SYKES and customer criminal background check adjudication matrices.
  • Aids Talent Acquisition and HR professionals regarding criminal background checks, drug testing and I-9 Forms.
  • Assists with ensuring compliance and consistency with background clearance requirements including drug testing and criminal background checks.
  • Assists with analyzing and investigating all necessary information for the purpose of determining the final decision on the adjudication of clearances.
  • Analyzes and audits criminal background checks.
  • Drafts audit reports and maintains records of audit findings.
  • Adheres to adverse actions process.
  • Maintains the highest degree of integrity and confidentiality when handling information that is considered personal and confidential.
  • Ensures the delivery of high quality services consistent with best practices.
  • May perform other additional duties and responsibilities as assigned.

Required qualifications, skills and experience


Associate degree and one (1) plus years of experience in Human Resources; or equivalent combination of education and experience required.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Project management skills, including ability to handle multiple priorities.
  • Ability to work collaboratively and develop solid working partnerships with all levels.
  • Outstanding oral and written communication and interpersonal skills.
  • Strong customer relations with all levels of management and employees.
  • Ability to maintain confidentiality and uses discretion.
  • Proficiency in MS Word, MS Excel, MS PowerPoint, Google applications and desire to learn additional systems.
  • SAP/GlobalView experience or similar system (SAP, People Soft, Oracle).
  • Strong consulting, investigation, and remediation skills.
  • HR certification a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

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