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SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Remote: Tech Support Agent

Date Posted: 05/19/2021

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Job Description



At SYKESHome, we help people one caring interaction at a time - that includes you! Join us as a Technical Support Agent for SYKES, and you will work remotely from the comfort and convenience of your own home answering inbound calls, live chat, or emails. You will work on a team and assist customers and other team members with resolution of their customer requests. Additionally, you will:
  • Troubleshoot, test, resolve and escalate (where applicable) incidents with end users who contact Technical Support
  • Assist customers with operating system and browser issues, clearing cache and cookies
  • Assist with web site navigation, downloading files, pop-up blockers, security settings, and rebooting
  • Provide overall technical troubleshooting to pinpoint and resolve customer issues
Work with us and you'll enjoy:
  • Hourly pay starting at $11
  • 100% paid training
  • Full benefits package including medical, dental, vision, life insurance and company-matched retirement plan.
  • Refer a friend program that pays $150 for every referral with no limits.
  • Tuition reimbursement (after just one year of employment)
  • Paid time off
  • Opportunities for advancement and continued growth


Required qualifications, skills and experience

Apply with us if you possess:
  • The ability to provide excellent customer service and technical support by phone, chat and email with empathy and professionalism
  • Proficient and experienced PC skills with Microsoft office, using dual screens and toggling between multiple systems
  • High School Diploma or GED (minimum)
  • Hard-Wired internet connection with at least 5 mbps up and download speeds.
  • A standalone monitor to connect to the computer we will send you. This cannot be a laptop, all in one, or TV.
  • A computer (any type but not a phone) for your first week of training sessions and any technical troubleshooting.
  • USB corded headset, noise cancelling with a mute function.
  • A quiet distraction free home office area to work.


About SYKES

About SYKESHome

Location: Remote

SYKESHome is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfilment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting home-based career with SYKESHome!

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EOE/Veteran/Disabled

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