SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Recruiter II

Date Posted: 05/27/2021

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Job Description


This position is responsible for executing the established recruiting process to ensure SYKES is attracting top talent. This role partners with the Account Manager or Client Service Director to understand requirements of the position specific to the program, recruits quality talent to meet aggressive agent hiring requirements and is responsible for implementing sourcing strategies and actively build relationships within the community to provide new sources of quality candidates.


- Adheres to SYKES policies on ethics and integrity.

- This position quickly learns SYKES' processes for screening, interviewing, and processing candidates on behalf of each new client and adapts to changes in the process.

- Understands the hiring requirements and performance expectations for each client while strictly adhering to hiring policies. Understands hiring policies are set, must not be modified and ensures that candidates meets all legal requirements, completes and passes all required tests and that all information is accurately documented within our applicant tracking system.

- Achieves 100% of assigned agent recruiting targets. Recruits high-quality candidates in order to meet daily, weekly, and monthly goals associated with each client hiring goal. Goals can be very aggressive ranging from 15-75 and up to several hundred new hires per week, requiring screening 30-200 new applicants per week.

- Ability to effectively screen candidates and qualify candidates for processing through the full hiring process (50% of recruiting effort is this screening process).

- Responsible for conducting efficient and effective individual, virtual and group interviews, presenting and quickly assessing groups of up to 30 candidates to identify candidate's true desire, motivation and suitability for an agent or leadership role.

- Responsible for ensuring a positive experience for every candidate by clearly communicating the hiring process and timeframes, providing honest and direct feedback, guidance for future possibilities and soliciting referrals from all candidates.

- Identifies opportunities to improve the current process and share ideas with Manager and team.

- Works closely with the operations and training team to gauge the effectiveness of each class by monitoring a candidate's progress through training and their first 30, 60, 90 days on the job. Quickly diagnose problems and make recommendations to improve candidate quality and reduce attrition.

- Responsible for implementing high-volume sourcing strategies to attract candidates that meet the client's specifications. Actively solicit employee referrals and engage in sourcing activities to attract passive candidates.

- Responsible for training Flex Recruiters and manages their performance during peak hiring session

- May assist Recruiting Managers to source, screen, and interview candidates for general and administrative position

- Knowledge of searching resume databases (both internal and external) for identification of quality candidates as required.

- Represents SYKES at community events and job fairs. May participate in creating awareness by placing posters or distributing fliers at appropriate community locations.

- May perform other additional duties and responsibilities as assigned.


None Yes (See "General Management Duties and Responsibilities" addendum)


Bachelor's degree in Human Resources with five plus years of full life cycle experience and/or training, within a corporate and/or staffing agency environments required, or equivalent combination of education and experience required. Completion of AIRS curriculum highly desirable

Required qualifications, skills and experience


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

- Advanced knowledge of behavioral based interviews.

- Ability to handle heavy volume of recruiting assignments.

- Strong expert name generation skills, networking and relationship building skills.

- Experience cold calling into organizations to build out lists of potential candidates.

- Advanced internet and direct recruiting experience and knowledge.

- Analytical and problem-solving skills.

- The ability to draw conclusions and make recommendations.

- Strong written and verbal skills.

- Flexibility to work in a virtual environment.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.


The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

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