SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Licensing Specialist

Date Posted: 06/09/2021

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Job Description

This position is responsible for facilitating the licensing process of agents, team leaders and trainers. Aids in the licensing process ensuring agents are licensed in their resident state, appointed with all our carriers and helps create reports and job aides for the insurance team.

Required qualifications, skills and experience

  • Adheres to SYKES policies on ethics and integrity.- Organizations' subject matter expert for all the systems, rules and regulations for the agent's resident state to ensure that an agent can get licensed in that specific state.
  • Interacts with the state body when issues arise that prevent an agent from becoming licensed.
  • Establishes, implements, and maintains a formalized review process for compliance, including a review (audit) process ensuring compliance with state requirements, client's standards and policies.
  • Verifies licensure of new employees, if applicable and may conductor authorize background reports. Notifies agents of non-compliance and assists them in remedying the issue by supporting agents with background issues, write statements and get necessary court documents.
  • Applies for agent's resident state licensure once they have passed the exam.
  • Dis-affiliate agents when they leave the company.
  • Tracks agent's development and "Continuing Education" and ensures agents, team leaders and trainers get all the necessary CE done in time for their license renewal.
  • Tracks agent licenses; renewal and state additions and apply for license renewals before license expiration; prepares applications and submits paperwork to appropriate licensing bodies or governmental agencies.
  • Evaluates and the effectiveness of training materials and improves study and test taking effectiveness by trying new approaches and techniques; making support readily available via text/phone/email.
  • Analyzes multiple training curricula's and identify performance gaps and formulate appropriate recommendations for action plans.
  • Implements the study assistance program to ensure employees are developed to obtain the best results i.e. study material/instructions, study tips, coaching, daily communication and tracking study progress.
  • Communicates to students unable to fulfil study expectations; helps to improve/has hard conversations; makes decisions to drop individuals from the class with unacceptable backgrounds/study progress.
  • Analyzes new agent text and email responses, Exam logins, study percentage progress, study hours and compile a report with notes, test scores, test attempts.
  • Supports, collaborates and provides guidance to the recruiting team ensuring the right expectations around requirements and study efforts are provided.
  • Aligns with recruitment ensuring agent background checks and plays a role in candidate qualification/disqualification.

Desired qualifications, skills and experience

  • Must meet licensure requirement for the specific line of business and their resident state.
  • Associates Degree required. Bachelor's degree preferred.
  • Two years related experience in insurance licensure with comprehensive knowledge of subject matter; or any equivalent combination of related training/education and experience required. Call center experience coupled with service and claims is a plus.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Strong and effective verbal and written communication skills.
  • Attention to detail.- Strong organizational skills.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

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