Customer Service Representative

Date Posted: 02/19/2020

Job Snapshot

Job Description



Customer Service Representative

Are you tired of applying to positions and not getting any response? SYKES is a highly engaged, responsive employer that is ready to interview you, once qualified. Thinking about the bigger picture for you - not only do you receive base pay for every hour you work, but it is full-time hours, so you have the opportunity to earn up to $25K or more per year after one year, along with full-time benefits, retirement money plus employer matching, vacation accrual, perks/discounts, and continual promotional opportunities! That is a great deal for an entry-level role.

What is in it for you? Glad you asked?

* Starting base pay: $10.25/hr.
* Increase to $10.75/hr. (after 3 months)
* Increase to $11.00/hr. (after 9 months)


* Cash bonuses (based on performance) ? earn up to $1/hr. or more in addition to base pay
* Full benefits (medical, dental, vision, life insurance, 401K) after 90 days of employment
* Vacation accrual
* Extra employee perks and discounts (shopping, tickets and attractions, tuition reimbursement)
* Promotional opportunities
* Fun, family-friendly and lively environment with music, contests and team bonding activities
* No experience necessary ? we offer PAID training

What will you be doing? We have great Customer Service opportunities?

SYKES is looking for full-time Customer Service Representatives at our Sumter, SC location to assist customers answer questions, process transactions and resolve their issues! You will get the opportunity to:

* Engage in a fully paid training program to teach you what you need to know (investing in you)
* Answer live inbound phone calls during your entire shift from different customers (get variety)
* Use a computer to navigate various screens to help the customer (improve your computer skills)
* Listen to issues, empathize and solve customer issues (be a problem-solver)

What do you need to be a successful Customer Service Representative? It is simple?

* Be at least 18 years old with a high school diploma or GED
* Have reliable, consistent transportation to get to and from our Sumter, SC location
* Computer navigation skills are a definite plus
* Ability to type at least 25 words per minute
* Previous call center or customer service experience in financial services, healthcare, technology, or something similar is a plus
* Ability to pass a background and drug test

SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.

Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!

EEO/AA/M/F/Vet/Disability

About SYKES

Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

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