SYKES is committed to the safety and wellbeing of our employees and our communities. In response to the current COVID-19 crisis, we are working with our partners to determine a solution that allows as many current and potential employees as possible to work from home. For those who must remain in an office environment, we are taking every precaution and following the guidance of public health authorities.

Dir. Area Operations Training

Date Posted: 03/21/2020

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Job Description

We are SYKED to be looking for a Director of Training. This is a remote position and can be located anywhere.

This position is a key part of our training program, overseeing various clients and lines of business. You would be Responsible for planning, directing, and overseeing the management of training for our Work at Home business. The opportunity to utilize your skills and experience to help enhance our virtual training environment and work with trainers throughout the country to help maximize training, profitability, and overall training practices.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

What you will do:

* Strategically plans and executes initiatives to enhance profitability, productivity, and efficiency in training
* Develop innovation training methods and models that are specific to a virtual learner
* Establish objectives and ensures that appropriate steps are taken to correct unsatisfactory conditions.
* Supports Business Development initiatives, helping to ensure effective implementation of entering/exiting client account operational activities.
* Analyzes operational practices and makes recommendations to improve service levels and correct procedural problems, determines appropriate goals and progress measures.
* Develops and director trainers on their specific client, help them achieve their classroom goals along with client objectives.
* Works with leaders across the organization to understand, influence, and implement service strategies that support new products and services.

Desired qualifications, skills and experience


* Bachelor's Degree or relevant Experience
* 4+ years' experience directing training team
* Experience in Virtual environment
* Innovative strategies and solutions in Training

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