What We Do

We’re helpers. Whether on the job or in our communities – service is in our DNA. At work, we provide digital marketing, customer service and technical support to some of the world’s most amazing brands. Our employees around the globe engage with customers across industries, helping them with solutions, answers and products on behalf of our clients. How? Via phone, chat and social media – plus, we’re always on the forefront of innovation with the latest technology to provide world-class service.

What We Do

How We Started

How We Started

John H. Sykes founded the company in 1977 with just three employees in Charlotte, NC. While it initially started with a focus on engineering services, John Sykes saw the increasing need for excellent customer service. Now SYKES spans the globe with thousands of employees, but at the heart of it – we’re still a family business where people are valued, supported and appreciated at every level.

In 2004, his son Chuck Sykes was appointed CEO, with the same commitment to helping people, one caring interaction at a time.

Hear more from our founder about how a spirit of care and service is in our DNA. Watch this video from John Sykes.

Our Locations

The company moved the headquarters to Tampa, FL in 1993. We now operate on nearly every continent, with more than 15 locations in the United States alone. Plus, thousands of employees work remotely via our SYKESHome business.

We Are SYKES

Start Your SYKES Journey Today

Discover your potential, learn new skills and have fun at work. Apply now to get started!