Team Coach en Boise, ID de SYKES JOBS

Fecha de publicación: 11/14/2019

Resumen de la oferta

  • Tipo de Empleado:
    Tiempo completo
  • Ubicación:
    Boise, ID
  • Tipo de Empleo:
  • Experiencia:
    Not Specified
  • Fecha de publicación:
    11/14/2019

Descripción del trabajo

GENERAL PURPOSE:
This position primarily has Customer Service Agent responsibilities, also provides performance improvement tips and one-on-one coaching to struggling agents as directed by Team Leader.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Adherence to SYKES policies on ethics and integrity.
    • Customer Service Agent responsibilities (refer to Customer Service Agent job description)
  • Supports employee development through coaching, counseling, and training.
  • Identifies system and workflow improvements to enhance the Customer Service Agent's efficiency
  • May perform other additional duties and responsibilities as assigned.

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