Team Coach - Boise, ID - SYKES JOBS

Date de Publication: 10/14/2019

Résumé de l'offre

  • Type de contrat:
    Employé à plein temps
  • Type de poste:
  • Expérience:
    Not Specified
  • Date de Publication:
    10/14/2019

Description de l'offre

GENERAL PURPOSE:
This position primarily has Customer Service Agent responsibilities, also provides performance improvement tips and one-on-one coaching to struggling agents as directed by Team Leader.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Adherence to SYKES policies on ethics and integrity.
    • Customer Service Agent responsibilities (refer to Customer Service Agent job description)
  • Supports employee development through coaching, counseling, and training.
  • Identifies system and workflow improvements to enhance the Customer Service Agent's efficiency
  • May perform other additional duties and responsibilities as assigned.

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