Systems Engineer II

Date de Publication: 10/17/2020

Résumé de l'offre

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Description de l'offre

We are SYKED to have the opportunity to have a Systems Engineer II to join our family. This position is a key player in our technology team in North America.


This position designs, implements, and maintains complex infrastructure in a SAN environment with

respect to access methods, access time, validation checks, organization, security, documentation and

statistical methods. This position is directly involved with the design of the systems and works with user

community to develop requirements.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

EOE / Veteran / Disabled

Required qualifications, skills and experience


* Incident Management Level 3 - Provides support to include resolution and re-engineering.
* Server/Application Administration - Validate requirements; validate system designs; oversees Microsoft SQL database instances, design complex scripts, and prepares to change implementation documents. Analyzes SQL databases and scripts on production systems in order to facilitate improvements. Supports development, test and training environments. Develops technical specifications for the procurement of systems, equipment, and services for Advanced Systems.
* Server/Application Documentation - Documents all areas of the systems, including which clients are accessing which applications, databases, and system security design. Works with the Business continuity manager on creating and updating system disaster avoidance/recovery plans.
* Change Administration - Acts as a key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with SYKES standards.
* IT Physical Asset Management - Responsible for IT asset management for SAN systems and provides reports to management and the Sykes Asset Manager in accordance with SYKES standards.
* Software Compliance - Responsible for all SAN software compliance issues and provides monthly reports to management and the SYKES Asset Manager.
* May perform other duties as assigned.

Desired qualifications, skills and experience


Bachelor's degree in Computer Science or Communications Engineering. 5 to 7 years related experience

and/or training, or equivalent combination of education and experience.

* MCSE preferred
* MCP preferred
* Solid understanding of VMWare 6.0 or later
* Solid understanding of Cloud Services (IaaS. SaaS, STaaS, PaaS),
* Strong analytical and diagnostic skills for database management and web server tuning
* Advanced knowledge of Active Directory, Windows 2012 or greater and Exchange 2016
* Advanced knowledge of IT Compliance Standards and Framework i.e. (SOX, PCI, HIPPA, SSAE 16)
* Solid understanding of Windows client operating systems


  1. Tous , United States Emplois
  2. Tous Informatique Emplois

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