Technical Support Engineer-Splunk

Date de Publication: 10/17/2020

Résumé de l'offre

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Description de l'offre



Splunk is seeking a Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing marketplace of solutions, and more.

Responsibilities:

* Provide technical support for enterprise customers
* Develop a deep understanding of the Splunk product
* Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
* Provide documentation content and participate in online forum support for real-time questions from Splunk users.
* Reproduce customer issues and if necessary, file bug reports, escalate cases to engineering, and provide necessary documentation

Requirements:

* Must be able to work overnight shift
* This is a fully remote (Work at home) position
* Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS X
* Understanding of regular expressions (Regex) and Python scripting
* Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML
* Experience in Business Intelligence a plus
* Be able to isolate problems between hardware and software and provide information to appropriate development team(s)
* The ability to shift gears and focus is essential when supporting a product like Splunk
* Solid knowledge of networking concepts
* Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
* Superior written and verbal communication skills are a must
* Must be able to work in a fast-paced technical environment and support a product with frequent product releases and regular maintenance updates
* 2 to 3 years' experience in a Technical Support or Systems Admin role
* Pluses: Experience in Business Intelligence and fluent in Spanish (writing and speaking in technical terms) a huge plus (but not required)

About SYKES

Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

Education:

Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected

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