HR Coordinator

Date de Publication: 11/19/2020

Résumé de l'offre

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Description de l'offre


This position is responsible for coordinating HR functions by performing a variety of duties relating to the human resources functions and programs in the areas of employee engagement, workman's compensation, safety, payroll, employee relations, leave of absence operations and unemployment compensation for the U.S. call centers..


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

EOE / Veteran / Disabled

Required qualifications, skills and experience


* Adheres to SYKES policies on ethics and integrity.
* Prepares and processes employee-related HR paperwork for the functional areas according to established procedures.
* Supports the Center's compliance with state/federal employment and benefits laws, HR policies, and the support center's personnel policies, procedures, and guidelines.
* Assists HR Manager and/or HR Generalist with the preparation of terminations, ensure approvals are gained and all exit paperwork including payment is completed.
* Performs out-processing of employees to include exit interviews via email.
* Assists with collecting, analyzing, and interpreting HR data to support the HR team with recommendations to management.
* Actively participates in the Site Safety Program and working with internal departments to foster a positive safety culture.
* Responsible for the dissemination of information pertaining to changes in employee benefit plans, annual open enrollment, and other changes to new or existing benefit plan offerings.
* Assists with and coordinates the new hire and onboarding process for an agent and non-agent employees
* Assists with and coordinates employee engagement activities to include annual employee appreciation events, cookouts, etc
* Serves as liaison between the Leaves department and employees who request information on FMLA, leaves for emergency medical reasons, and military requests. Assists employees requesting ADA and religious accommodations following the company leave guidelines.
* Assists with the time coordinator on payroll discrepancies ensuring hours captured are accurately reported through time-keeping systems and changes are made via the appropriate channels.
* Serves as liaison between Payroll department and site to communicate information on payroll issues and provide information to employees.
* Maintains records and reports and provides analysis concerning on-the-job injuries and workers' compensation.
* Investigates work place incidents, ensures required documentation is completed timely and accurately, and uploads documentation for Worker's Compensation claims into the case management system.
* Assists with the center's unemployment claims administration by providing unemployment documentation to internal parties per the request of state agencies and may provide company representation at unemployment compensation hearings.
* Ensures accurate filing, purging, and storage of all personnel records in accordance with SYKES' records retention policies.
* Responsible for reports on attrition, PTO, employee phone numbers, etc. utilizing HRIS system
* Directs and receives calls and visitors at the site as a back up to Receptionist
* Ability to back up Time Coordinator if necessary
* May perform other additional duties and responsibilities as assigned

Desired qualifications, skills and experience


Associates degree required. Two to three years' HR-related experience required, or any equivalent combination of related training/education and experience required.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Ability to manage multiple tasks and demonstrate flexibility.
* Knowledge of Federal and State labor laws & regulations.
* Strong understanding of FMLA, FLSA, OSHA, ADA, and EEO are also required.
* Must work effectively with employees as well as Managers.
* Ability to support multiple managers.
* Discretion and confidentiality required.
* Effective communication and interpersonal skills.
* Strong organization skills and attention to detail.
* PC skills (email, Word, Excel, and PowerPoint) required, HRIS experience a plus.
* Self generator, initiative, and Team Player.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus

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