11.29.19 Verizon Chat in Fayetteville, NC at SYKES JOBS

Date Posted: 10/22/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/22/2019

Job Description

Job Title: Customer Service Agent - Sales Specialist Job Code: 10807 Department: Customer Support Services Last Updated: September 18, 2015SUMMARYThis position is responsible for providing our client?s customers withoutstanding customer service while meeting and/or exceeding sales,customer service, productivity and quality standards/goals.ESSENTIAL DUTIES AND RESPONSIBILITIES? Adherence to SYKES policies on ethics and integrity.? Responsible for promoting and selling client?s products andservices by emphasizing product features based on analyses ofcustomers? needs.? Meets all monthly sales objectives by approaching sales as away of helping our client?s customers receive the best value for theirmoney.? Promotes and recommends our client?s products and servicesbased on customer's needs and interests.? Adheres to call flow methodology to increase sales and improvecustomer satisfaction.? Demonstrates professional closing techniques on every call andconfirms sales when appropriate.? Acts as an Ambassador for the client by building rapport withthe customer, supporting, reassuring, and educating the customerthroughout the call.? Handles customer questions, complaints, and billing inquirieswith the highest degree of courtesy and professionalism to resolvecustomer issues with one call resolution.? Determines appropriate action to be taken on customer?s behalf,which may include problem determination and appropriate next steps.Offers alternative solutions where appropriate with the objective ofretaining customer's business and informs customer of those appropriatenext steps, working with the customer to achieve issue resolution.? Maintains proficiency in programs, products and/or platformsassigned.? Maintains pertinent paperwork and records through data entry.? Communicates with co-workers to research problem and findsolution.? May test software and hardware to evaluate ease of use andwhether product will aid user in performing work.? Communicates with team manager, team members and other teamsregarding problems, solutions and trends.? Responsible for meeting established individual and teamperformance targets, which include customer service, productivity andquality standards.? May perform other additional duties and responsibilities asassigned.EDUCATION and/or EXPERIENCEHigh School Diploma and at least 6 months to one year related experienceand/or training in a customer service environment; or equivalentcombination of education and experience required. Prior sales experiencepreferred.SUPERVISORY RESPONSIBILITIES None Yes (See ?General Management Duties andResponsibilities? addendum)QUALIFICATIONSTo perform this job successfully, an individual must be able to performeach essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.? Must have interest/desire to work in a sales environment? Strong customer focus? Outstanding oral and written communication and interpersonalskills? Must be computer literate? Strong evaluation and analysis skills? Strictly adheres and demands strict adherence to the company?spolicies? Excellent attention to details? Must have ability to accept constructive feedback and applycoaching techniques.? Team PlayerJob Title: Customer Service Agent - Sales Specialist Job Code: 10807 Department: Customer Support Services Last Updated: 4/1/2016GENERAL PURPOSE:This position is responsible for providing our client?s customers withoutstanding customer service while meeting and/or exceeding sales,customer service, productivity and quality standards/goals.ESSENTIAL DUTIES AND RESPONSIBILITIES? Adherence to SYKES policies on ethics and integrity.? Responsible for promoting and selling client?s products andservices by emphasizing product features based on analyses ofcustomers? needs.? Meets all monthly sales objectives by approaching sales as away of helping our client?s customers receive the best value for theirmoney.? Promotes and recommends our client?s products and servicesbased on customer's needs and interests.? Adheres to call flow methodology to increase sales and improvecustomer satisfaction.? Demonstrates professional closing techniques on every call andconfirms sales when appropriate.? Acts as an Ambassador for the client by building rapport withthe customer, supporting, reassuring, and educating the customerthroughout the call.? Handles customer questions, complaints, and billing inquirieswith the highest degree of courtesy and professionalism to resolvecustomer issues with one call resolution.? Determines appropriate action to be taken on customer?s behalf,which may include problem determination and appropriate next steps.Offers alternative solutions where appropriate with the objective ofretaining customer's business and informs customer of those appropriatenext steps, working with the customer to achieve issue resolution.? Maintains proficiency in programs, products and/or platformsassigned.? Maintains pertinent paperwork and records through data entry.? Communicates with co-workers to research problem and findsolution.? May test software and hardware to evaluate ease of use andwhether product will aid user in performing work.? Communicates with team manager, team members and other teamsregarding problems, solutions and trends.? Responsible for meeting established individual and teamperformance targets, which include customer service, productivity andquality standards.? May perform other additional duties and responsibilities asassigned.EDUCATION and/or EXPERIENCEHigh School Diploma, GED, or current student status and 6-12 monthsrelevant experience in a customer service environment; or equivalentcombination of education and experience. Prior sales experiencepreferred.SUPERVISORY RESPONSIBILITIES None Yes (See ?General Management Duties andResponsibilities? addendum)QUALIFICATIONSTo perform this job successfully, an individual must be able to performeach essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.? Must have interest/desire to work in a sales environment? Strong customer focus? Outstanding oral and written communication and interpersonalskills? Must be computer literate? Strong evaluation and analysis skills? Strictly adheres and demands strict adherence to the company?spolicies? Excellent attention to details? Must have ability to accept constructive feedback and applycoaching techniques.? Team PlayerPHYSICAL DEMANDS:The physical demands described here are representative of those thatmust be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularlyrequired to speak and/or listen. The employee frequently is required tosit. The employee is occasionally required to stand; walk; use hands tofinger, handle, or feel; and reach with hands and arms. The employeemay occasionally lift and/or move up to 25 pounds. Specific visionabilities required by this job include close vision, and ability toadjust focus.COMMITMENT TO ETHICS AND EQUAL EMPLOYM

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