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Date Posted: 10/05/2020

Customer Service Agent

Job description

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Customer Service Agent to answer questions, process transactions and assist customers by phone at the Montgomery location! You'll shine in this role if you have strong listening skills and enjoy a challenging, fast-paced environment.

The SYKES Montgomery Recruiting Team is doing on-site interviewing. We are keeping your health and safety top-of-mind, during this time of the COVID-19 pandemic, by continuing to wear masks and social distancing.

Work with us and you'll enjoy:

• Full-Time Schedule (40 hours/week)

• $13.00/hour starting pay - increase to $15.00/hour after training

• Performance bonus (Earn $1.00/hour + in addition to base pay)

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k)

• 100% Paid Training

• Tuition reimbursement program

Required qualifications, skills and experience

Apply with us, if you possess:

* A high school diploma or GED and are at least 18 years old

* Ability to type 25 wpm

* Strong communications skills (both written & verbal)

* Computer skill

* Previous experience in a customer service role (preferred, but not required)

* Able to work on-site at our Montgomery, AL location

About SYKES

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

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