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Date Posted: 07/01/2021

Outbound Customer Service Agent

Job description

At SYKES, we help people one caring interaction at a time - that includes you! Join us as an Outbound Customer Service Collections Agent supporting one of our largest financial service clients at the Fayetteville site! You'll shine in this role if you enjoy assisting customers by phone and love the challenge of meeting monthly goals. You'll make outbound customer calls assessing customer needs and providing sound solutions. You will recommend payment plans, troubleshoot service issues and report escalated issues, when necessary.

During this time of the COVID-19 pandemic, we're keeping your health and safety top-of-mind. We have

implemented the following procedures at our Fayetteville location
  • Video interviewing tools so you can interview for a job with us right from home!
  • Increased hand sanitizer stations and wipes throughout the facility
  • Mask required 100 percent while in facility
  • Sick call out and assessment with HR
  • Enhance cleaning daily in facility, with a concentration on highly touched surfaces
  • Educational videos and signage throughout the facility providing updates and information
  • Day one education session regarding COVID in and outside of workplace
  • Communication/deep clean/Quarantine process for all positive cases or potential exposure
Work with us and you'll enjoy:

• Full-Time Schedule (40 hours/week) M-F

• Starting pay at $13.00/hr

• 100% Paid Training M-F

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k)

• Generous paid time off

• 100% free college tuition program through Ashford University (online) after just one year of employment!

Required qualifications, skills and experience

Apply with us if you possess:

• A high school diploma or GED and are at least 18 years old

• At least 6 months of previous, consistent sales experience

• Strong communications skills (both written & verbal)


• Reliable transportation to get to our office every day

Desired qualifications, skills and experience

Preferred qualifications:

• Outbound cold calling experience

• Door to door and/or Soft sales experience


SYKES Fayetteville is part of a global company with more than 55,000 employees serving brands you love. Every time we help people answer a question, solve a problem, or find a solution, we create a meaningful connection and find job fulfillment. Our teams become friends and are part of a family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Fayetteville!

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